Patient Care Coordinator - Elevate the Patient Experience

Talentify; Allen (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination, ensuring a smooth and welcoming experience.

You will greet patients, answer calls and emails, schedule appointments, verify insurance in EMR, collect co-pays, run reports, and support seamless transitions across the care team. A high school diploma and basic computer skills are required; this full-time on-site role offers benefits.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn EMR systems.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary point of contact for patient interactions.
• Answer telephone calls and respond to inquiries via email or digital communications.
• Schedule patient appointments and optimize provider schedules, including cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR.
• Enter and maintain accurate patient information in EMR.
• Collect and document charges, co-pays, and payments in EMR; assist with billing where needed.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and coordinate with clinical and optical teams for smooth transitions.
• Support recall and follow-up outreach for annual and medically necessary appointments.

Skills

Communication

Organization

Interpersonal skills

Team collaboration

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Practice management software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination, ensuring a smooth and welcoming experience.

You will greet patients, answer calls and emails, schedule appointments, verify insurance in EMR, collect co-pays, run reports, and support seamless transitions across the care team. A high school diploma and basic computer skills are required; this full-time on-site role offers benefits.