Patient Care Coordinator - Growth-Focused Front Desk Leader

AEG Vision; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and patient flow. You will support schedule optimization, coordinate with care teams, and ensure accurate EMR data entry for a high-quality patient experience.

You will verify insurance details, communicate coverage and patient financial responsibility, and assist with chart preparation and appointment reminders. This role requires strong organization and collaborative skills in a fast-paced, on-site setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and support provider schedule optimization.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and demographics; enter data in EMR accurately.
• Explain coverage and patient financial responsibility to patients.
• Prepare patient charts and documentation prior to visits.
• Record charges, co-pays, and payments in EMR; allocate balances.
• Run reports and review accounts to ensure billing is up to date.
• Monitor daily patient flow and adjust schedules to avoid bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recalls and follow-ups for appointments.
• Maintain an organized, clean front-office environment.
• Perform other duties as assigned by Practice Manager and Optometrist.

Skills

Patient coordination

Communication

Organization

Team collaboration

Problem-solving

Customer service

Education

High school diploma

Tools

EMR

Practice management software

Job description

AEG Vision is seeking a Patient Care Coordinator to manage front desk operations and patient flow. You will support schedule optimization, coordinate with care teams, and ensure accurate EMR data entry for a high-quality patient experience.

You will verify insurance details, communicate coverage and patient financial responsibility, and assist with chart preparation and appointment reminders. This role requires strong organization and collaborative skills in a fast-paced, on-site setting.