Patient Care Coordinator — Elevate Patient Experience

Talentify; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a high-quality patient experience from check-in to discharge.

Responsibilities include greeting patients, handling inquiries, confirming appointments, verifying insurance, and maintaining accurate EMR records. This role emphasizes proactive communication and collaboration within a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Proficiency with practice management systems/EMR.
• Strong organizational and communication skills.
• Ability to work collaboratively across teams.
• Commitment to patient confidentiality.

Responsibilities

• Greet patients, visitors, and vendors professionally.
• Answer calls, respond to inquiries, and manage emails promptly.
• Schedule and optimize provider appointments and manage cancellations.
• Send appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR.
• Explain coverage and patient financial responsibilities clearly.
• Prepare charts and documentation ahead of visits.
• Record charges and payments in EMR; monitor balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical/optical teams for smooth transitions.
• Support patient retention through recall and reminders.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Confidentiality

Fast-paced environment

Computer literacy

Education

High school diploma or equivalent

Tools

EMR

Practice management software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across the care team to ensure a high-quality patient experience from check-in to discharge.

Responsibilities include greeting patients, handling inquiries, confirming appointments, verifying insurance, and maintaining accurate EMR records. This role emphasizes proactive communication and collaboration within a fast-paced environment.