Patient Care Coordinator: Front Desk & Care Team Liaison

Talentify; Beavercreek (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, and schedule appointments while optimizing provider calendars.

You will verify insurance, explain coverage, prepare charts, and enter data into the EMR. The role emphasizes patient-centered communication and teamwork in a fast-paced setting.

Qualifications

• High school diploma or equivalent is required.
• Strong organizational and communication skills are essential.
• Ability to work collaboratively across teams in a fast-paced setting.

Responsibilities

• Greet patients and serve as primary contact with a friendly, professional manner.
• Answer calls, respond to inquiries, and manage emails promptly.
• Schedule appointments and optimize provider schedules to reduce gaps.
• Confirm appointments and send reminders to minimize no-shows.
• Verify insurance and patient demographics; enter data into EMR accurately.
• Explain coverage and patient financial responsibility.
• Prepare charts and documentation prior to visits.
• Process charges, co-pays, and payments in EMR; support claim submission.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to maintain efficiency.
• Communicate delays and next steps to patients; coordinate care transitions.

Skills

Organizational skills

Communication

Interpersonal skills

Attention to detail

Manage multiple priorities

Team collaboration

Education

High school diploma or equivalent

Tools

EMR

Practice management systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, handle calls and emails, and schedule appointments while optimizing provider calendars.

You will verify insurance, explain coverage, prepare charts, and enter data into the EMR. The role emphasizes patient-centered communication and teamwork in a fast-paced setting.