Patient Experience Coordinator & Scheduling Expert

Ivy Health; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits from first month

Generous PTO and holidays

Bonus incentive opportunities

Job summary

Ivy Health in Virginia Beach is looking for a Patient Coordinator to join our on-site team. In this role you will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain necessary authorizations, collect payments, and assist with new patient processing to keep clinics running smoothly.

The ideal candidate has 2+ years in healthcare administration, strong Microsoft Office skills, and excellent time management.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent time management and multi-tasking in fast-paced environments.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable with a positive attitude amid fluctuating workloads.
• Commitment to delivering high-quality patient care.

Responsibilities

• Greet and check-in patients and verify information.
• Schedule appointments and manage calendar logistics.
• Answer incoming calls and direct inquiries.
• Verify insurance coverage and obtain authorizations.
• Collect payments and process new patient intake.

Skills

Administrative experience

Tools

Microsoft Office

Job description

Ivy Health in Virginia Beach is looking for a Patient Coordinator to join our on-site team. In this role you will greet and check-in patients, schedule appointments, answer calls, verify insurance, obtain necessary authorizations, collect payments, and assist with new patient processing to keep clinics running smoothly.

The ideal candidate has 2+ years in healthcare administration, strong Microsoft Office skills, and excellent time management.