Patient Care Coordinator: Elevate Every Dental Visit

Johnson Family Dental; East Longmeadow (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Telemedicine

Flexible Spending Accounts

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k

Job summary

Smile Brands is seeking a Patient Care Coordinator in the United States to warmly welcome patients, guide them through appointments, explain treatment and payment options, and support a smooth dental visit from entry to exit.

In this role you will verify insurance, help patients understand care plans, and coordinate scheduling with a friendly, patient-first approach within a fast-paced, team-driven office.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Dental terminology

Communication skills

Interpersonal skills

Customer service

Organizational skills

Team player

Job description

Smile Brands is seeking a Patient Care Coordinator in the United States to warmly welcome patients, guide them through appointments, explain treatment and payment options, and support a smooth dental visit from entry to exit.

In this role you will verify insurance, help patients understand care plans, and coordinate scheduling with a friendly, patient-first approach within a fast-paced, team-driven office.