Dental Patient Experience Concierge

Johnson Family Dental; Eau Claire (WI); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k plan

Paid time off

Employee discounts

Job summary

Smile Brands-affiliated dental office is seeking a Patient Care Coordinator to welcome patients, assist with check-in/check-out, insurance verification, scheduling, and payment options, ensuring a smooth visit with professionalism.

The role emphasizes exceptional customer service, clear communication, and a patient-focused approach within a team-driven practice environment in Wisconsin.

Qualifications

• At least one year related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills with a focus on delivering exceptional customer service.

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Skills

Communication skills

Interpersonal skills

Dental terminology

Job description

Smile Brands-affiliated dental office is seeking a Patient Care Coordinator to welcome patients, assist with check-in/check-out, insurance verification, scheduling, and payment options, ensuring a smooth visit with professionalism.

The role emphasizes exceptional customer service, clear communication, and a patient-focused approach within a team-driven practice environment in Wisconsin.