Pulmonary Clinic Front Desk Associate

Mass General Brigham Incorporated; Salem (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional/0d

Additional employee perks and benefits

Job summary

Mass General Brigham's Pulmonary practice in Salem, MA is seeking a full-time Clinic/Practice Assistant to welcome patients, manage check-in/out, and support daily workflows from 8:30 a.m. to 5:00 p.m. at 55 Highland Avenue.

In fall, the team will move to a brand-new office at 194 North Street in Danvers, offering an updated work environment. You will schedule, answer calls, process documentation, and partner with care teams to ensure a positive patient experience.

Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications.
• Knowledge of office operations, including filing, copying, scanning, printing, and faxing.
• Strong written and verbal communication skills.
• Excellent organization and time management with the ability to multitask.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments and manage daily provider schedules.
• Answer phone calls and route inquiries; take messages as needed.
• Support patient visit workflows, including billing forms and documenting records.
• Request patient records, lab results, and other documentation for the care team.
• Handle calls related to authorizations, prescriptions, and test results.
• Open and distribute mail or faxes and prepare forms and schedules.

Skills

Communication

Organization

Time management

Phone handling

Documentation

Billing processes

Education

High school diploma or equivalent

Certified Medical Administrative Assistant certification preferred

Tools

Microsoft Office

Job description

Mass General Brigham's Pulmonary practice in Salem, MA is seeking a full-time Clinic/Practice Assistant to welcome patients, manage check-in/out, and support daily workflows from 8:30 a.m. to 5:00 p.m. at 55 Highland Avenue.

In fall, the team will move to a brand-new office at 194 North Street in Danvers, offering an updated work environment. You will schedule, answer calls, process documentation, and partner with care teams to ensure a positive patient experience.