Clinic/Practice Assistant, Pulmonary

Mass General Brigham Incorporated; Salem (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional/0d

Additional employee perks and benefits

Job summary

Mass General Brigham's Pulmonary practice in Salem, MA is seeking a full-time Clinic/Practice Assistant to welcome patients, manage check-in/out, and support daily workflows from 8:30 a.m. to 5:00 p.m. at 55 Highland Avenue.

In fall, the team will move to a brand-new office at 194 North Street in Danvers, offering an updated work environment. You will schedule, answer calls, process documentation, and partner with care teams to ensure a positive patient experience.

Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications.
• Knowledge of office operations, including filing, copying, scanning, printing, and faxing.
• Strong written and verbal communication skills.
• Excellent organization and time management with the ability to multitask.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments and manage daily provider schedules.
• Answer phone calls and route inquiries; take messages as needed.
• Support patient visit workflows, including billing forms and documenting records.
• Request patient records, lab results, and other documentation for the care team.
• Handle calls related to authorizations, prescriptions, and test results.
• Open and distribute mail or faxes and prepare forms and schedules.

Skills

Communication

Organization

Time management

Phone handling

Documentation

Billing processes

Education

High school diploma or equivalent

Certified Medical Administrative Assistant certification preferred

Tools

Microsoft Office

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Bring your organization, professionalism, and commitment to exceptional patient service to a collaborative Pulmonary practice where every interaction helps patients feel welcomed, supported, and confident in their care.

About the Role

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our Pulmonary practice Monday through Friday, 8:30 a.m. to 5:00 p.m. This role is currently based at our Salem, MA location at 55 Highland Avenue. In the fall, the team will transition to a brand-new office space at 194 North Street in Danvers, offering an updated and collaborative work environment. In this important front-office role, you will help support smooth daily practice operations by welcoming patients, managing appointment workflows, answering phone calls, processing documentation, and partnering with providers and care teams to deliver a positive patient experience.

Why This Role Matters

Clinic/Practice Assistants are often the first and last point of contact for patients and families. Your ability to communicate clearly, stay organized, and handle details with care helps keep the practice running efficiently and ensures patients receive timely, compassionate support throughout their visit.

What You'll Do

• Welcome and assist patients during check-in and check-out.
• Schedule appointments, maintain appointment records, and help manage daily provider schedules.
• Answer phone calls, assist callers with routine questions, take accurate messages, and route inquiries appropriately.
• Support patient visit workflows, including billing forms, copayments as needed, scanning documents, and maintaining accurate records.
• Request patient medical records, laboratory results, and other documentation needed by the care team.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.
• Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to others as needed.
• Support more complex administrative functions, such as schedule changes or specialized scheduling workflows, based on department needs and competency level.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications and comfort using standard office technology.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non‑routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Ideal Candidate

The ideal candidate is dependable, detail‑oriented, patient‑focused, and comfortable supporting a busy outpatient specialty practice. You enjoy helping people, communicating with professionalism, keeping details organized, and collaborating with clinicians and colleagues to create a smooth experience for patients and families.

Benefits That Support You

At Mass General Brigham, employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well‑being, career growth, and life outside of work.

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks and offerings

Remote Type

Onsite Work Location 55 Highland Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system, we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.