Patient Care Coordinator & Call Center Specialist

Vitas Healthcare Corporation; United States; Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with matching

Job summary

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center. You will efficiently process calls, provide information, and transfer to triage nurses when appropriate during alternate hours.

You will follow scripts and Telecare standards to ensure data integrity, document tasks accurately, and facilitate communication among team members, field staff, and providers. Weekend/holiday coverage may be required.

Qualifications

• Two or more years of experience in medical terminology or call center.
• Ability to work in a fast-paced, dynamic environment.
• Ability to establish and maintain strong partnering relationships with internal and external callers.
• Excellent verbal and written communication to provide concierge level service.
• Able to navigate automated systems and multiple software packages; 50 WPM preferred.

Responsibilities

• Process calls and answer general questions; transfer to triage nurses when appropriate.
• Screen calls, escalate as needed, and ensure timely VX documentation.
• Coordinate communications between Telecare team, field staff, vendors, physicians, and patients/families.
• Resolve customer service issues with first-call resolution when possible; escalate when necessary.
• Comply with departmental standards, policies, and procedures; participate in training and education.

Skills

Medical terminology

Call center experience

Customer service

Bilingual English/Spanish a plus

Multitasking

Education

High school diploma or equivalent

Tools

Computer literacy

Internet navigation

Typing 50 WPM

Job description

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center. You will efficiently process calls, provide information, and transfer to triage nurses when appropriate during alternate hours.

You will follow scripts and Telecare standards to ensure data integrity, document tasks accurately, and facilitate communication among team members, field staff, and providers. Weekend/holiday coverage may be required.