Patient Care Coordinator- Remote

Vitas Healthcare Corporation; United States; A distancia; USD 38.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) plan with matching

Descripción de la vacante

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center. You will efficiently process calls, provide information, and transfer to triage nurses when appropriate during alternate hours.

You will follow scripts and Telecare standards to ensure data integrity, document tasks accurately, and facilitate communication among team members, field staff, and providers. Weekend/holiday coverage may be required.

Formación

• Two or more years of experience in medical terminology or call center.
• Ability to work in a fast-paced, dynamic environment.
• Ability to establish and maintain strong partnering relationships with internal and external callers.
• Excellent verbal and written communication to provide concierge level service.
• Able to navigate automated systems and multiple software packages; 50 WPM preferred.

Responsabilidades

• Process calls and answer general questions; transfer to triage nurses when appropriate.
• Screen calls, escalate as needed, and ensure timely VX documentation.
• Coordinate communications between Telecare team, field staff, vendors, physicians, and patients/families.
• Resolve customer service issues with first-call resolution when possible; escalate when necessary.
• Comply with departmental standards, policies, and procedures; participate in training and education.

Conocimientos

Medical terminology

Call center experience

Customer service

Bilingual English/Spanish a plus

Multitasking

Educación

High school diploma or equivalent

Herramientas

Computer literacy

Internet navigation

Typing 50 WPM

Descripción del empleo

Headquarters: San Antonio, Texas, United States

The VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours.

Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.

Promptly answers and screens incoming calls, with appropriate escalation as needed.

Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.

Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.

Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks.

Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.

Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.

Participates in the education of new hires as needed.

QUALIFICATIONS

Two or more years related experience in medical terminology and/or in a call center environment

Ability to attain goals in a fast-paced, dynamic environment

Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers

Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service

Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM

Prior experience in working collaboratively with other functional leaders to drive action plans.

Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously

Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.

Bilingual in English/Spanish a plus

Shift Differentials

• PCC Evenings 4PM-12AM $1.25/HR
• PCC Overnight 12AM-8AM $1.50/HR
• PCC Morning 8AM-4:00 PM $2/HR

EDUCATION

Completion of high school or basic education equivalency required. Medical or business office education or training preferred.

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V

VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.

Benefits Include:

• Competitive compensation
• Health, dental, vision, life and disability insurance
• Pre-tax healthcare and dependent care flexible spending accounts
• Life insurance
• 401(k) plan with numerous investment options and generous company match
• Cancer and/or critical illness benefit
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Legal Insurance
• Roadside Assistance
• Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS