Patient Care Concierge — Call Center Specialist

Ali Aydi; San Antonio (TX); A distancia; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health insurance

401(k) plan

Paid Time Off

Descripción de la vacante

VITAS Healthcare is seeking a Patient Care Coordinator to join the interdisciplinary team and efficiently process calls, provide information, and transfer queries to triage nurses as needed during alternate hours.

The role emphasizes accurate VX documentation, effective cross-team communication, problem-solving with first-call resolution, and adherence to Telecare standards to ensure high-quality patient support.

Formación

• Two or more years related experience in medical terminology and/or in a call center environment.

Responsabilidades

• Process calls systematically following scripts, policies, and procedures.
• Screen and escalate calls to triage nurses when appropriate.
• Document tasks accurately in accordance with telecare standards.
• Facilitate communication between team members, field staff, vendors, physicians, and patients.
• Resolve customer service issues with first-call resolution when possible.
• Maintain compliance with departmental standards and participate in staff education.

Conocimientos

Medical terminology

Call center experience

Communication skills

Bilingual English/Spanish

Fast-paced environment

Educación

High school diploma or equivalent

Herramientas

Computer literacy

Typing 50 WPM

Automated systems knowledge

Descripción del empleo

VITAS Healthcare is seeking a Patient Care Coordinator to join the interdisciplinary team and efficiently process calls, provide information, and transfer queries to triage nurses as needed during alternate hours.

The role emphasizes accurate VX documentation, effective cross-team communication, problem-solving with first-call resolution, and adherence to Telecare standards to ensure high-quality patient support.