Remote Patient Care Concierge

Kenyan Edu; San Antonio (TX); Híbrido; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Evenings pay differential

Overnight pay differential

Morning pay differential

Descripción de la vacante

VITAS Healthcare is seeking a Patient Care Coordinator to handle calls, provide information, and route inquiries to the appropriate nurses during various shifts. You will document interactions and coordinate with field teams and physicians while maintaining data integrity.

The role requires medical terminology knowledge, call center experience, and excellent communication. A bilingual English/Spanish capability is a plus; remote work options are available.

Formación

• Two or more years in medical terminology or call center
• Ability to work fast-paced environment
• Strong written and verbal communication in English (and Spanish a plus)

Responsabilidades

• Process calls and provide information to callers
• Screen and escalate to nurses when appropriate
• Document tasks in VX per Telecare standards
• Coordinate with field staff, vendors, and physicians

Conocimientos

Medical terminology

Call center experience

Bilingual English/Spanish

Communication skills

Documentation

Educación

High school diploma

Herramientas

EHR systems

Telephony systems

MS Office

Descripción del empleo

VITAS Healthcare is seeking a Patient Care Coordinator to handle calls, provide information, and route inquiries to the appropriate nurses during various shifts. You will document interactions and coordinate with field teams and physicians while maintaining data integrity.

The role requires medical terminology knowledge, call center experience, and excellent communication. A bilingual English/Spanish capability is a plus; remote work options are available.