Remote Patient Care Coordinator - Telehealth Support

Vitas Healthcare Corporation; San Antonio (TX); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health insurance

401(k) plan with match

Paid Time Off

Employee Assistance Program

Job summary

VITAS Healthcare in the United States is seeking a Patient Care Coordinator to join a remote team delivering telecare coordination and call center support within a leading hospice organization.

Role emphasizes HIPAA documentation, care coordination, and escalation to nurses as needed. Bilingual English/Spanish is a plus, with opportunities for tuition reimbursement and a broad benefits package.

Qualifications

• Two or more years of related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise judgment in establishing strong partnering relationships.
• Strong communication at all levels, verbal and written.
• Proficient with computers and multiple software packages; typing at least 50 WPM.
• Experience collaborating with leaders to drive action plans.
• Highly organized and able to manage multiple responsibilities.
• Ability to communicate tactfully with leaders and staff.
• Ability to work weekends and holidays as needed.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Process calls following scripts, policies, and procedures.
• Answer and screen incoming calls with escalation as needed.
• Ensure VX documentation accuracy per Telecare standards.
• Coordinate between Telecare team, field staff, vendors, physicians, and families.
• Handle concerns within scope and escalate when needed.
• Resolve customer issues with first-call resolution when possible.
• Maintain compliance with departmental standards and training.
• Participate in education of new hires.

Skills

Medical terminology

Call center experience

Bilingual English/Spanish

Communication skills

Documentation software

Education

High school diploma

Medical/office education preferred

Tools

EHR/VX systems

Typing 50 WPM

Job description

VITAS Healthcare in the United States is seeking a Patient Care Coordinator to join a remote team delivering telecare coordination and call center support within a leading hospice organization.

Role emphasizes HIPAA documentation, care coordination, and escalation to nurses as needed. Bilingual English/Spanish is a plus, with opportunities for tuition reimbursement and a broad benefits package.