Patient Care Coordinator- Remote

Zim Directory; San Antonio (TX); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision

Life insurance

401(k) plan with company match

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Legal Insurance

Roadside Assistance

Affinity Program

Job summary

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center in San Antonio, TX. The role involves screening calls, addressing general questions, and transferring to triage nurses during alternate hours.

You will follow scripts and policies, document tasks per Telecare standards, and coordinate with physicians, vendors, and facility staff to ensure seamless patient care. Weekend/holiday work may be required with bilingual English/Spanish a plus.

Qualifications

• Two or more years related experience in medical terminology and/or in a call center environment
• Ability to attain goals in a fast-paced, dynamic environment
• Ability to exercise judgment and discretion in partnerships with internal and external callers
• Superior ability to communicate at all levels of customer interaction
• Working knowledge of computers, internet and various software; 50 WPM typing
• Experience collaborating with leaders to drive action plans
• Highly organized and able to manage multiple responsibilities
• Ability to communicate tactfully with department heads, managers, coworkers and vendors
• Ability to work weekends and holidays as necessary
• Bilingual in English/Spanish a plus

Responsibilities

• Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
• Promptly answers and screens incoming calls, with appropriate escalation as needed.
• Ensures timely and accurate VX documentation on all tasks per Telecare standards.
• Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.
• Handles concerns with first call resolution when possible; escalate as needed.
• Becomes compliant with departmental standards, policies and procedures, training and education, workforce management, disaster planning, and prioritizing work tasks.
• Participates in the education of new hires as needed.

Skills

Call center experience

Medical terminology

Bilingual English/Spanish

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Headquarters: San Antonio, Texas, United States

URL: https://ejrz.fa.us2.oraclecloud.com:443/hcmUI/CandidateExperience/

The VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours.

• Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
• Promptly answers and screens incoming calls, with appropriate escalation as needed.
• Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.
• Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.
• Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks.
• Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.
• Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.
• Participates in the education of new hires as needed.

QUALIFICATIONS

• Two or more years related experience in medical terminology and/or in a call center environment
• Ability to attain goals in a fast-paced, dynamic environment
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
• Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
• Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM
• Prior experience in working collaboratively with other functional leaders to drive action plans.
• Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
• Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
• Bilingual in English/Spanish a plus

Shift Differentials

PCC Evenings 4PM-12AM $1.25/HR

PCC Overnight 12AM-8AM $1.50/HR

PCC Morning 8AM-4:00 PM $2/HR

EDUCATION

• Completion of high school or basic education equivalency required. Medical or business office education or training preferred.

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE/AA M/F/D/V

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You Will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

• Competitive compensation
• Health, dental, vision, life and disability insurance
• Pre-tax healthcare and dependent care flexible spending accounts
• Life insurance
• 401(k) plan with numerous investment options and generous company match
• Cancer and/or critical illness benefit
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Legal Insurance
• Roadside Assistance
• Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS