Patient Care Concierge - Evenings/Nights

Resumonk; United States; A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision, life and disa

401(k) plan with generous company  

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Descripción de la vacante

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center in San Antonio, TX. This role processes calls, answers questions, provides information, and transfers to triage nurses during alternate hours.

The coordinator screens calls, documents actions per Telecare standards, and coordinates with internal teams, physicians, and families to ensure timely care. Weekend/holiday availability may be required.

Formación

• Two or more years related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise judgment and discretion in partnering with internal and external callers.
• Excellent written and verbal communication for concierge level service.
• Proficient computer skills, internet access, and ability to navigate automated systems.

Responsabilidades

• Process calls in a systematic, organized manner following Care Connection Center scripts and procedures.
• Screen and escalate calls as needed to triage nurses.
• Document tasks accurately in Telecare documentation standards.
• Facilitate communication among Telecare team, field staff, vendors, physicians, and families.
• Resolve customer service issues with first-call resolution when possible; escalate when needed.
• Stay compliant with department standards, training, and quality measures.
• Assist in onboarding and education of new hires.

Conocimientos

Medical terminology

Call center experience

Customer service

Bilingual English/Spanish

Strong communication

Multitasking

Educación

High school diploma or equivalent

Medical or business office training preferred

Herramientas

CRM software

Microsoft Office

Computer literacy

Descripción del empleo

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center in San Antonio, TX. This role processes calls, answers questions, provides information, and transfers to triage nurses during alternate hours.

The coordinator screens calls, documents actions per Telecare standards, and coordinates with internal teams, physicians, and families to ensure timely care. Weekend/holiday availability may be required.