Patient Care Dispatch & Staffing Coordinator

Vitas Healthcare Corporation; Florida; Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

VITAS Healthcare Corporation is seeking a Customer Service/Call Center specialist to handle incoming calls, screen and escalate as needed, and maintain accurate documentation in a high-volume setting.

You will use scheduling tools, support staffing for patient visits, and provide first-call resolution while upholding policies and quality standards. Weekend/holiday coverage may be required; high attention to detail and proficiency with Outlook, Word and Excel are essential.

Formación

• One year of customer service/call center experience.
• Excellent verbal, written, and interpersonal communication.
• Typing speed at least 40 words per minute.
• Willingness to work weekends and holidays as needed.
• Ability to handle high call volumes.
• Ability to multi-task across assignments.
• Strong interpersonal skills across organization levels.
• Proficiency with Outlook, Word and Excel.

Responsabilidades

• Handle and screen calls per scripts and procedures.
• Escalate issues as needed and ensure timely resolution.
• Monitor staffing needs and confirm assignments.
• Review staff availability to meet patient needs.
• Document accurately and maintain compliance.
• Support Telecare Operations with Patient Care Coordinator duties.
• Perform additional duties as assigned.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Typing 40 wpm

Team player

High call volume experience

Educación

High school diploma or equivalent

Herramientas

Outlook

Word

Excel

Descripción del empleo

VITAS Healthcare Corporation is seeking a Customer Service/Call Center specialist to handle incoming calls, screen and escalate as needed, and maintain accurate documentation in a high-volume setting.

You will use scheduling tools, support staffing for patient visits, and provide first-call resolution while upholding policies and quality standards. Weekend/holiday coverage may be required; high attention to detail and proficiency with Outlook, Word and Excel are essential.