Patient Care Concierge & Coordinator

Zim Directory; San Antonio (TX); A distancia; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision

Life insurance

401(k) plan with company match

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Legal Insurance

Roadside Assistance

Affinity Program

Descripción de la vacante

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center in San Antonio, TX. The role involves screening calls, addressing general questions, and transferring to triage nurses during alternate hours.

You will follow scripts and policies, document tasks per Telecare standards, and coordinate with physicians, vendors, and facility staff to ensure seamless patient care. Weekend/holiday work may be required with bilingual English/Spanish a plus.

Formación

• Two or more years related experience in medical terminology and/or in a call center environment
• Ability to attain goals in a fast-paced, dynamic environment
• Ability to exercise judgment and discretion in partnerships with internal and external callers
• Superior ability to communicate at all levels of customer interaction
• Working knowledge of computers, internet and various software; 50 WPM typing
• Experience collaborating with leaders to drive action plans
• Highly organized and able to manage multiple responsibilities
• Ability to communicate tactfully with department heads, managers, coworkers and vendors
• Ability to work weekends and holidays as necessary
• Bilingual in English/Spanish a plus

Responsabilidades

• Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
• Promptly answers and screens incoming calls, with appropriate escalation as needed.
• Ensures timely and accurate VX documentation on all tasks per Telecare standards.
• Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.
• Handles concerns with first call resolution when possible; escalate as needed.
• Becomes compliant with departmental standards, policies and procedures, training and education, workforce management, disaster planning, and prioritizing work tasks.
• Participates in the education of new hires as needed.

Conocimientos

Call center experience

Medical terminology

Bilingual English/Spanish

Communication skills

Organizational skills

Educación

High school diploma or equivalent

Descripción del empleo

VITAS Healthcare is seeking a Patient Care Coordinator to join the Care Connection Center in San Antonio, TX. The role involves screening calls, addressing general questions, and transferring to triage nurses during alternate hours.

You will follow scripts and policies, document tasks per Telecare standards, and coordinate with physicians, vendors, and facility staff to ensure seamless patient care. Weekend/holiday work may be required with bilingual English/Spanish a plus.