Patient Care Coordinator

CareSphere; Woodcliff Lake (NJ); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

CareSphere in Woodcliff Lake, NJ is seeking a Patient Care Coordinator to manage and coordinate all aspects of patient care, including onboarding, staffing, and case management. You will serve as the primary contact for assigned clients from case acceptance through long-term service retention.

The role requires strong organizational and communication skills, with a focus on proactive problem-solving and ensuring authorized care is consistently delivered.

Competenze

• Experience in client services, healthcare coordination, or case management preferred.
• Familiarity with healthcare authorizations and staffing models is a plus.
• At least one year of experience in an office setting.

Mansioni

• Oversee onboarding documentation and admission agreements before services activate.
• Manage and optimize staffing schedules to fill all authorized service hours.
• Respond quickly to aide call-outs, resignations, or dissatisfaction to prevent disruptions.
• Recruit caregivers as needed to ensure coverage and prevent open shifts.
• Coordinate with vendors and third-party providers to meet client care needs.
• Maintain up-to-date client records with demographics, care plans, and incidents.
• Process authorization updates and adjust staffing accordingly.
• Manage discharges with proper documentation and timelines.
• Ensure caregiver shifts are correctly scheduled and reflected in the system.
• Monitor prebilling to verify visits for timely invoicing and payroll.

Conoscenze

Organizational skills

Time management

Excellent communication

Conflict resolution

Problem solving

Microsoft Office

Scheduling platforms

Strumenti

Microsoft Office

Scheduling software

Descrizione del lavoro

Job Posting: Patient Care Coordinator

Position: Patient Care Coordinator

Type: Full-Time

Schedule: Monday - Friday, 8:00 AM - 4:00 PM

Location: Woodcliff Lake, NJ

Reports to: Director of Care Coordination

A. BASIC SUMMARY:

The Care Coordinator is responsible for managing and coordinating all aspects of patient care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention.

B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

1. Client Onboarding

• Ensure all onboarding documentation is completed and admission agreements are signed before activating services.

2. Care Coordination and Staffing

• Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.
• Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.
• Recruit new caregivers as needed to ensure coverage and prevent open shifts.
• Collaborate with vendors and third-party service providers to meet client care needs.

3. Client Case Management

• Keep client records current with updated demographics, preferences, care plans, and incident tracking.
• Process authorization updates and adjust staffing accordingly.
• Manage discharges with proper documentation and within compliance timelines.
• Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.
• Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

C. PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting and computer use.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Occasional in-person meetings or field visits may be required.

D. QUALIFICATIONS:

• Adaptable to a fast-changing, entrepreneurial environment.
• Strong organizational and time-management skills.
• Excellent communication skills—both verbal and written.
• Conflict resolution and problem-solving abilities.
• Proficiency in Microsoft Office and scheduling platforms.

E. EDUCATION AND REQUIREMENTS:

• Previous experience in client services, healthcare coordination, or case management preferred.
• Familiarity with healthcare authorizations and staffing models is a plus.
• At least one year of experience in an office setting.