Patient Care Coordinator

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Kaizen Lab Inc. is looking for a Patient Care Coordinator in Baltimore, Maryland, to oversee the daily coordination of caregiver schedules. This role ensures all client cases are adequately staffed while balancing caregiver availability and client needs. Candidates should possess strong organizational and communication skills, with a preferred degree in Healthcare Administration or Business. Experience in home care scheduling is a plus. The position offers an opportunity to significantly impact client satisfaction and caregiver retention.

Qualifications

• 1+ year of experience in scheduling, coordination, or operations in home care preferred.
• Experience managing multiple schedules or high-volume coordination tasks is essential.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Conduct new client welcome calls and assist with onboarding and service setup.
• Manage and maintain active client cases, ensuring all shifts are fully staffed.
• Track and resolve missed visits and scheduling discrepancies promptly.
• Respond to client concerns and escalate issues when necessary.

Skills

Communication skills

Problem-solving skills

Organizational skills

Time management

Education

Associate or Bachelor’s degree in Healthcare Administration, Business, or related field

Job description

Role Overview

The Patient Care Coordinator is responsible for managing the day-to-day coordination of caregiver schedules and ensuring all client cases are properly staffed and maintained. This role operates at the center of operations, balancing client needs, caregiver availability, and service continuity in a fast-paced home care environment. The Coordinator owns case coverage, communication, and problem resolution, ensuring no gaps in care. This position plays a critical role in client satisfaction, caregiver retention, and the overall stability of a new and expanding office.

Key Responsibilities

• Conduct new client welcome calls and assist with onboarding and service setup
• Manage and maintain active client cases, ensuring all shifts are fully staffed and covered
• Monitor authorizations, schedules, and service hours to ensure compliance with approved care plans
• Track and resolve missed visits, EVV exceptions in LTSS, and scheduling discrepancies in a timely manner
• Assist with incident reporting, hospitalization updates, and other compliance-related documentation
• Participate in on-call rotation and provide after-hours coordination support when required
• Match caregivers to client needs based on availability, location, and skill set
• Monitor open cases and take immediate action to fill unstaffed or last-minute coverage needs
• Maintain accurate scheduling records and updates in internal systems
• Respond to client concerns and escalate issues when necessary
• Track and follow up on attendance, reliability, and caregiver performance concerns
• Support onboarding coordination by aligning newly cleared caregivers with open cases

Performance Expectations

• Maintain full coverage of assigned client cases with minimal gaps
• Respond quickly to call-outs and staffing issues with same-day resolution
• Ensure accurate and up-to-date scheduling records at all times
• Maintain strong communication with caregivers and clients
• Contribute to client satisfaction and caregiver retention through consistent coordination
• Demonstrate ownership of cases and accountability for outcomes

Qualifications

• Associate or Bachelor’s degree in Healthcare Administration, Business, or related field preferred

Experience

• 1+ year of experience in scheduling, coordination, or operations (home care preferred)
• Experience managing multiple schedules or high-volume coordination tasks
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment

Core Competencies

• Strong organizational and time management skills
• Ability to multitask and prioritize under pressure
• High sense of urgency and accountability
• Clear and professional communication
• Problem-solving and decision-making ability
• Attention to detail and accuracy
• Reliability and consistency