Patient Care Coordinator

Talentify; Woodcliff Lake (NJ); On-site; USD 42,000 - 70,000; Full time

Job summary

Talentify is seeking a Patient Care Coordinator in Woodcliff Lake, NJ. The role focuses on coordinating all aspects of patient care, including onboarding, staffing, case management, and daily operations to ensure high-quality service and client satisfaction.

You will serve as the primary contact for assigned clients from intake through long-term service delivery, requiring strong organizational skills, proactive communication, and adherence to care plans and regulatory timelines.

Qualifications

• Strong organizational and time-management skills.
• Excellent communication skills—verbal and written.
• Conflict resolution and problem-solving abilities.
• Proficiency in Microsoft Office and scheduling platforms.

Responsibilities

• Client Onboarding: Ensure onboarding documentation is completed and admission agreements signed before activating services.
• Care Coordination and Staffing: Manage staffing schedules to fill 100% of authorized hours; respond to call-outs or client dissatisfaction; recruit caregivers; collaborate with vendors to meet client care needs.
• Client Case Management: Keep client records current; process authorization updates and adjust staffing; manage discharges with proper documentation; ensure caregiver scheduling is accurate; monitor prebilling daily for timely invoicing and payroll.

Skills

Organizational skills

Time management

Communication (verbal and written)

Conflict resolution

Problem-solving

Proficiency in Microsoft Office

Scheduling platforms

Tools

Microsoft Office

Scheduling platforms

Job description

Job Posting: Patient Care Coordinator

Position: Patient Care Coordinator
Type: Full-Time
Schedule: Monday - Friday, 8:00 AM - 4:00 PM
Location: Woodcliff Lake, NJ

Reports to: Director of Care Coordination

A. BASIC SUMMARY:

The Care Coordinator is responsible for managing and coordinating all aspects of patient care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention.

B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

1. Client Onboarding
   • Ensure all onboarding documentation is completed and admission agreements are signed before activating services.
2. Care Coordination and Staffing
   • Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.
   • Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.
   • Recruit new caregivers as needed to ensure coverage and prevent open shifts.
   • Collaborate with vendors and third-party service providers to meet client care needs.
3. Client Case Management
   • Keep client records current with updated demographics, preferences, care plans, and incident tracking.
   • Process authorization updates and adjust staffing accordingly.
   • Manage discharges with proper documentation and within compliance timelines.
   • Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.
   • Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

C. PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting and computer use.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Occasional in-person meetings or field visits may be required.

D. QUALIFICATIONS:

• Adaptable to a fast-changing, entrepreneurial environment.
• Strong organizational and time-management skills.
• Excellent communication skills—both verbal and written.
• Conflict resolution and problem-solving abilities.
• Proficiency in Microsoft Office and scheduling platforms.

E. EDUCATION AND REQUIREMENTS:

• Previous experience in client services, healthcare coordination, or case management preferred.
• Familiarity with healthcare authorizations and staffing models is a plus.
• At least one year of experience in an office setting.