Patient Care Coordinator

Software Placement Group; New York (NY); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Benefits included

On-site work

Full-time position

Résumé du poste

Software Placement Group is seeking a Patient Care Coordinator in a fast-paced, on-site role in New York. You will manage a caseload, coordinate caregivers, and ensure timely authorizations and care plans while maintaining open communication with patients, families, hospitals, and MLTCs.

You will monitor utilization, resolve scheduling issues, and work closely with internal teams to keep services uninterrupted and compliant with plans of care. Benefits are included with a full-time schedule.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to multitask and manage a high-volume caseload.
• Comfortable working under pressure in a fast-paced environment.
• Detail-oriented with consistent follow-through on outstanding items.
• Proficiency with scheduling systems and patient management software.

Responsabilités

• Manage an assigned caseload of patients and oversee day-to-day coordination of services.
• Ensure patients are staffed with reliable caregivers who meet schedule, needs, and plan of care.
• Proactively address staffing issues to prevent gaps in care.
• Monitor utilization percentages and ensure authorized hours are staffed.
• Maintain regular communication with patients and representatives regarding status and satisfaction.
• Communicate with MLTCs and payors regarding services and authorizations.
• Escalate urgent issues to management when necessary.
• Maintain accurate patient schedules and records in agency systems.
• Build strong relationships with patients and caregivers, maintaining professionalism.

Connaissances

Verbal & written communication

Organizational skills

Time management

Multitasking

Problem-solving

Detail-oriented

Relationship management

Scheduling software experience

Outils

Scheduling software

Patient management software

Reporting systems

Description du poste

Location: Bay Shore, NY 10023 | Schedule: Full-time, on-site | Compensation: $50k - $60k + Benefits

Overview

A home care services agency is seeking a Patient Care Coordinator to manage an assigned caseload of patients and ensure consistent, reliable home care services. This fast-paced role is central to maintaining patient coverage, maximizing authorized-hour utilization, and keeping communication flowing between patients, caregivers, MLTCs, and internal departments.

What you'll do

• Manage an assigned caseload of patients and oversee day-to-day coordination of services
• Ensure all patients are staffed with reliable caregivers who meet their schedule, needs, preferences, and plan of care
• Proactively address open shifts, call-outs, caregiver changes, and other staffing issues to prevent gaps in care
• Monitor patient utilization percentages and ensure authorized hours are staffed and utilized appropriately
• Identify patients with low utilization and take prompt action to resolve barriers to service
• Maintain regular communication with patients and/or their representatives regarding satisfaction, service status, and concerns
• Maintain professional communication with caregivers regarding schedules, patient needs, attendance, and service changes
• Communicate with MLTCs and other payors regarding services, authorizations, changes, concerns, and required follow-up
• Closely monitor patients who are hospitalized, on hold, temporarily suspended, or otherwise not receiving services
• Follow up promptly with patients, families, hospitals, MLTCs, and other parties to determine readiness to resume services
• Take ownership of restarting services quickly, including confirming authorizations, coordinating staffing, and updating schedules
• Maintain accurate tracking of all patients who are hospitalized, on hold, or experiencing service interruptions until resolution
• Follow up promptly on missed visits, uncovered hours, hospitalizations, service interruptions, and status changes
• Work closely with staffing, intake, nursing, compliance, payroll, and other internal departments to resolve issues
• Complete all required reports accurately and within established deadlines
• Document patient, caregiver, MLTC, hospital, and other communications accurately and timely
• Escalate urgent patient, caregiver, authorization, or service issues to management when necessary
• Maintain accurate patient schedules and records within agency systems
• Build strong relationships with patients and caregivers while maintaining professionalism and accountability
• Meet departmental performance goals related to staffing, utilization, responsiveness, documentation, and patient satisfaction

Required qualifications

• Strong verbal and written communication skills
• Excellent organizational and time-management skills
• Ability to multitask and manage a high-volume caseload
• Ability to work effectively under pressure in a fast-paced environment
• Strong problem-solving skills with the ability to resolve staffing and patient issues quickly
• Detail-oriented with consistent follow-through on outstanding items
• Comfortable communicating with patients, caregivers, MLTC representatives, hospitals, and internal departments
• Strong sense of urgency, ownership, and accountability
• Ability to prioritize tasks based on patient needs and operational importance
• Ability to follow up persistently and promptly until outstanding patient issues are fully resolved
• Comfortable working with reports, scheduling systems, and patient management software

Preferred qualifications

• Previous experience in home care, healthcare coordination, customer service, scheduling, or a related field is preferred

Compensation and benefits

• $50k - $60k
• Benefits included

Why this role

This position offers the chance to play a central role in ensuring patients receive consistent, reliable care while working closely with caregivers, MLTCs, and internal teams in a fast-paced, high-impact environment.