Patient Care Coordinator

Ottobock; Stockbridge (GA); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Generous PTO

Company holidays

Floating holidays

100% company-paid disability

Job summary

Ottobock.care invites applications for a Patient Care Coordinator in Stockbridge, GA. You will manage front-desk operations, scheduling, patient communications, and insurance verifications to ensure a smooth care experience.

This role requires strong organizational and communication skills, familiarity with medical documentation, and the ability to support multiple clinics. Local travel or coverage for nearby offices may be required.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical, Vision, Health savings accounts with employer contribution.
• Flexible spending account options.
• Company-paid life insurance policy.
• Generous PTO, Company holidays, Floating holidays.
• 100% company-paid short & long-term disability.

Responsibilities

• Provide administrative front desk support by answering phones, taking messages, routing calls, or notifying appropriate individuals.
• Greet and direct visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate with patients regarding scheduling, financial responsibility, and documentation.
• Obtain medical documentation from physicians and facilities as applicable.
• Assist in securing insurance authorizations for patient cases.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products.
• Maintain a clean office environment.
• Accept cash payments from patients.
• Comply with HIPAA and corporate compliance.
• Provide coverage in other local offices if necessary.
• Perform other duties and special projects as assigned.

Skills

Strong communication

Organizational skills

Time management

Administrative experience

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve

We have an exciting opportunity for a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greeting and directing visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Provide coverage in other local offices if necessary.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous PTO
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in prosthetics and orthotics as well as human mobility and patient care ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.