Patient Care Coordinator

Ottobock SE & Co. KGaA; Sumter (SC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health savings accounts with employer

Flexible spending account options

Company-paid life insurance policy

Generous Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term =

Job summary

Ottobock SE & Co. KGaA, through Ottobock.care, seeks a Patient Care Coordinator at our Sumter, SC location.

You will greet patients, manage scheduling, and ensure smooth documentation to help people move through life with confidence and independence. As PCC you will support front desk operations, coordinate communications for appointments and insurance, maintain records, and contribute to a high-quality patient experience for diverse communities.

Qualifications

• High school diploma or equivalent; 2+ years of medical/office admin experience.
• Experience with medical terminology preferred.
• Proficient in MS Office and databases.

Responsibilities

• Provide admin front desk support: phones, messages, schedules, records.
• Coordinate patient communications for scheduling and reminders.
• Manage Work in Process (WIP) with clinicians and document in OPIE.
• Secure insurance authorizations and financial documentation.
• Maintain clean office and manage shipping/receiving as needed.
• Update job knowledge through continued learning and publications.
• Create and maintain reporting; ensure exceptional service and resolve concerns.
• Perform other duties as assigned.

Skills

Excellent communication

Strong organizational skills

Multitasking

Interpersonal skills

Education

High school diploma

Tools

MS Office

Databases

Job description

Carolina O&P has served patients in North Carolina and South Carolina for decades and is known for our personal touch, clinical expertise, and community involvement. Today, as part of Ottobock.care we continue that legacy combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

We are currently seeking a Patient Care Coordinator (PCC) at our Sumpter, SC location. Ou r PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
• Help secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Create and maintain reporting as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• Ability to manage several tasks in a fast-paced environment.
• Experience with medical terminology preferred.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Strong organizational skills.
• High school diploma or equivalent.
• 2+ years of office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in prosthetics and orthotics as well as human mobility and patient care ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.