Clinical Assistant

Ottobock SE & Co. KGaA; Stockbridge (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health savings accounts with employer

Flexible spending account options

Company-paid life insurance policy

DailyPay

Generous Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term  –

Job summary

Ottobock SE & Co. KGaA, via ProCare Prosthetics in Stockbridge, GA, seeks a Clinical Assistant to promote workflow efficiency in the clinic. The role supports clinical staff during appointments and handles light administrative tasks to keep patient cases on track.

You will assist with outcomes, medical history documentation, and notes, and collaborate with Billing and Patient Care teams to secure authorizations and documentation. Strong teamwork and computer skills are essential.

Qualifications

• High School diploma or GED; Associate degree preferred.
• Six months experience in customer service in sports rehab, healthcare, or medical office.
• Effective communication and organizational skills for clinical administration.

Responsibilities

• Manage clinical administration tasks to keep cases on track.
• Assist with direct patient care during appointments.
• Document medical history and annotate clinical notes.
• Pour casts and adjust prosthetic test sockets under supervision.
• Collaborate with Patient Care Coordinators on WIP and patient intake/out take.
• Support shipping/receiving for device procurement and delivery.
• Coordinate insurance authorizations and billing documentation.
• Maintain a clean office environment and supplies.
• Follow HIPAA and safety regulations; comply with OSHA requirements.
• Identify and implement process improvements for efficiency.

Skills

Communication

Active listening

Interpersonal skills

Teamwork

Time management

Organization

Independent working

Hand skills

Computer skills

Education

High School diploma or GED

Associate Degree preferred

Tools

EMR

Outlook

MS Office

Job description

ProCare Prosthetics' goal is that our patients feel known, educated, and prepared for the journey ahead. We collaborate with our patients throughout the entire process, innovating to build a custom prosthesis that will provide optimal fit and function. We ensure each step takes them where they want to go. At ProCare, our patients aren’t just patients, they are family.In 2021, ProCare joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences.

We are seeking a Clinical Assistant in Stockbridge, GA to promote workflow efficiency in the clinic. The Clinical Assistant helps alleviate stop gaps between clinical and administrative teams. This includes light clinical/technical work and assisting with patient care clerical duties.

Duties & Responsibilities

• Manage clinical administration tasks in support of clinical staff to keep cases on track for delivery.
• Support clinical staff in direct patient care needs during appointments.
• Perform outcomes measures, medical history documentation and clinical notes annotation support for clinical staff.
• Pour casts and use tools to make adjustments/modifications to prosthetic test sockets and other devices as directed under the supervision of the clinical staff.
• Collaborate with Patient Care Coordinators in the daily management of the Work in Process (WIP), scheduling and patient intake/out take of documentation.
• Support the shipping and receiving process of products for device procurement and delivery.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Identify and create improvements to processes to promote efficiency and productivity.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Perform other duties and special projects as assigned.

Qualifications

• Effective communication skills for accurate, concise, and organized oral and written communication with personnel, referral sources, patients, and care givers.
• Active listening, reading and comprehension skills for completing daily tasks related to clinical case management.
• Good interpersonal skills and ability to build professional relationships
• Strong computer skills including but not limited to EMR, Outlook, MS Office suite of products
• Ability to work effectively as a team member.
• Hand skills and experience with tools.
• Effective organizational, time management, and planning skills.
• Ability to work independently.
• High School diploma or GED, Associate Degree preferred.
• Six months experience preferred in providing customer service in the following settings: sports rehab, fitness, healthcare, and medical office.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• DailyPay
• Generous Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services in prosthetics and orthotics as well as human mobility and patient care ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.