Patient Care Coordinator

Ottobock SE & Co. KGaA; Stockbridge (GA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Health savings accounts

Flexible spending account options

Company-paid life insurance

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

Job summary

A healthcare service provider in Stockbridge, GA is looking for a Patient Care Coordinator to ensure smooth scheduling and documentation operations. The role involves providing administrative support, assisting with patient appointments, and maintaining compliance with health regulations. Ideal candidates should have a high school diploma and proficiency in MS Office, along with strong communication and organizational skills. This position offers a competitive benefits package including health savings accounts and paid time off.

Qualifications

• Experience in office administrative management, preferably in a medical/dental/therapy office.
• Knowledge of Medicare and Medicaid preferred.
• Experience with insurance verification.
• Excellent organizational, analytical, and time management skills.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.

Responsibilities

• Provide administrative support at the front desk and answer telephones.
• Assist with scheduling or modifying patient appointments.
• Communicate courteously and professionally with patients.
• Create patient account profiles in the Medical Record system.
• Ensure compliance with Corporate Compliance and HIPAA responsibilities.
• Obtain medical documentation from physicians and other providers as applicable.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products.
• Maintain a clean office environment and handle payments when required.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Skills

Proficient in MS Office

Strong communication skills

Excellent organizational skills

Interpersonal skills

Analytical skills

Time management skills

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve

We have an exciting opportunity for a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greeting and directing visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability