Patient Care Coordinator

Ottobock SE & Co. KGaA; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid time off

Flexible spending account options

Company-paid life insurance policy

100% company-paid short & long-term disability

Job summary

A leading medical device company is looking for a Patient Care Coordinator in Atlanta, GA. In this role, you will ensure that scheduling, documentation, and day-to-day operations run smoothly, providing a positive experience for patients. You will assist with front desk duties, schedule appointments, and handle communication with patients and medical professionals. Ideal candidates will have strong organizational and communication skills, with prior experience in a medical office preferred. The position includes various benefits and supports a collaborative healthcare environment.

Qualifications

• Strong communication and interpersonal skills are essential for this role.
• Proficient in MS Office and databases to manage administrative tasks effectively.
• Previous experience in a medical/dental/therapy office is preferred.
• Excellent organizational, analytical, and time management skills.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.

Responsibilities

• Provide administrative support at the front desk and manage incoming communications.
• Assist with scheduling and document management for patient appointments.
• Ensure a clean and organized office work environment.
• Ensure customers receive excellent service and concerns are resolved.
• Communicate with patients about scheduling, financial responsibilities, and required documentation via live, phone, fax, and email.
• Obtain medical documentation from physicians and other providers as applicable.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Light shipping and receiving of medical device products.
• Maintain a clean office environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Provide coverage in other local offices if necessary.
• Perform other duties and special projects as assigned.

Skills

Communication skills

Organizational skills

Interpersonal skills

Interpersonal skills

Medicare / Medicaid knowledge

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve

We have an exciting opportunity for a Patient Care Coordinator in Atlanta, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greeting and directing visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Provide coverage in other local offices if necessary.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability