Patient Care Coordinator

Ottobock SE & Co. KGaA; Jonesboro (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

Job summary

A leading healthcare provider in Jonesboro, AR is seeking a Patient Care Coordinator to provide administrative support at the front desk. The role involves scheduling appointments, ensuring excellent service, and managing medical documentation. Ideal candidates will have strong communication skills, proficiency in MS Office, and experience in a medical environment. This position offers a comprehensive benefits package including medical, vision, and life insurance, along with paid time off and disability plans.

Qualifications

• Administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare and Medicaid preferred.

Responsibilities

• Provide administrative support at the front desk.
• Schedule or modify patient appointments.
• Ensure customers receive the best service possible.
• Communicate courteously and professionally with patients.
• Obtain medical documentation from various healthcare professionals.
• Assist in securing insurance authorizations as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products.
• Maintain a clean office work environment.
• Accept cash payments from patients.
• Comply with Corporate Compliance and HIPAA responsibilities.

Skills

Proficient in MS Office

Strong communication skills

Excellent organizational skills

Analytical skills

Time management skills

Education

High school diploma or equivalent

Job description

For many years, JP&O has provided the highest quality care to our patients and we continue to do so by ways of improving our level of service. We are pleased to announce that we have joined Ottobock Patient Care and we are proud to take the next steps in joining this excellent network of orthotics and prosthetics clinics.Great people drive our culture and our employees are actively involved in shaping both our company and our industry. Wherever your passions lie, you can find rewarding work and challenges to expand your experience at Ottobock.

We are currently seeking aPatient Care Coordinatorat our Jonesboro, AR location.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Schedule or modify patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability