Patient Care Coordinator

Ottobock SE & Co. KGaA; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company-paid life insurance policy

Generous Paid Time Off

100% company-paid short & long-term disability

Job summary

A leading healthcare provider in St. Louis, MO is seeking a Patient Care Coordinator. The role involves providing administrative support at the front desk, ensuring efficient scheduling, and communicating with patients regarding their care. Ideal candidates will have strong communication skills and previous experience in a medical setting. The position offers a chance to contribute to patient independence and confidence, along with various employee benefits including paid time off and insurance options.

Qualifications

• Required to communicate courteously and professionally with patients.
• Office administrative experience, preferably in a medical environment.
• Knowledge of insurance processes, including Medicare.

Responsibilities

• Provide administrative support at the front desk.
• Schedule and modify patient appointments effectively.
• Ensure patient inquiries are resolved satisfactorily.
• Obtain necessary medical documentation from healthcare professionals.

Skills

Communication skills

Multitasking

Time management

MS Office proficiency

Education

High school diploma or equivalent

Job description

P&O Care has served patients in Illinois and Missouri for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently seeking a Patient Care Coordinator at our Des Peres, MO patient care clinic.Coverage at our Festus clinic may occasionally be required, with rare coverage needs at our Fairview, IL clinic. Our Patient Care Coordinators play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verfications.
• Create patient account profile in the Medical Record system.
• Maintain a clean office work environment.
• Accept payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent multitasking and time management skills
• Office administrative experience, preferably in a medical/dental/therapy office.
• Insurance knowledge including Medicare.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid Time Off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability