Patient Care Coordinator

Ottobock SE & Co. KGaA; Columbia (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Generous Paid time off

Company-paid life insurance policy

100% company-paid short & long-term disability

Job summary

A healthcare organization in Columbia, SC is seeking a Patient Care Coordinator to ensure efficient clinic operations. This role involves administrative support, patient communication, and collaboration with clinicians. The ideal candidate must manage multiple tasks in a fast-paced environment, possess strong organizational skills, and have experience in a medical office. Qualifications include a high school diploma and relevant administrative experience. Benefits include health insurance, paid time off, and company-paid life insurance.

Qualifications

• Ability to manage several tasks in a fast-paced environment.
• 2+ years of office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.

Responsibilities

• Provide administrative support at the front desk.
• Coordinate patient communications for scheduling.
• Assist in managing the Work in Process daily.
• Help secure insurance authorizations.
• Maintain a clean office work environment.

Skills

Multitasking

Communication

Organizational Skills

Medical Terminology

MS Office

Education

High school diploma or equivalent

Job description

For many years, Carolina Orthotics & Prosthetics has provided the highest quality care to patients and we continue to do so by ways of improving our level of service. In 2021, Carolina Orthotics & Prosthetics joined Ottobock Patient Care and rebranded as Carolina Ottobock.care. We have a shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.

We are currently seeking a Patient Care Coordinator at our busy Columbia, SC location. Our Patient Care Coordinators play a pivotal role in ensuring the efficiency, dependability, and comfort of our clinics.The ideal candidate is a proactive self-starter with strong multitasking skills and the ability to manage a high-volume workload effectively.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
• Help secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Create and maintain reporting as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• Ability to manage several tasks in a fast-paced environment.
• Experience with medical terminology preferred.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Strong organizational skills.
• High school diploma or equivalent.
• 2+ years of office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability