Patient Care Coordinator

Ottobock SE & Co. KGaA; Flint (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical

Vision

Paid time off

401k match up to 3.5%

Company-paid life insurance

100% company-paid short & long-term disability

Job summary

A leading healthcare provider in Flint, MI is seeking a Patient Care Coordinator to facilitate patient visits and ensure smooth administrative processes. The role includes greeting patients, scheduling appointments, and maintaining documentation. The ideal candidate has strong communication skills and two years of administrative experience, preferably in a medical setting. This position offers benefits including medical, vision, paid time off, and a 401k match.

Qualifications

• Two years of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.

Responsibilities

• Provide administrative support of the front desk.
• Ensure customers receive the best service possible.
• Communicate courteously with patients.

Skills

Proficient in MS Office

Outstanding communication skills

Critical thinking

Organizational skills

Education

High school diploma or equivalent

Job description

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 80yrs strong, we are committed to improving the lives of our patients. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently looking for a Patient Care Coordinatorat our Flint, MI location. Our Patient Care Coordinators play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Two years of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Paid time off
• Company holidays
• Floating holidays
• DailyPay by ADP
• 401k match up to 3.5%
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• 100% company-paid short & long-term disability