Patient Care Coordinator

joinaegvision; Southborough (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

joinaegvision is seeking a Patient Care Coordinator to warmly welcome patients and handle check-in/check-out processes. The role involves answering calls, scheduling appointments, and gathering insurance details while maintaining confidentiality and accuracy in the EMR system.

Responsibilities include verifying demographics, communicating insurance information to patients, preparing claims, and ensuring all charges are billed.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy.
• Strong organizational skills.
• Strong communication skills (verbal and written).
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Welcome patients, greet vendors, and provide exceptional service.
• Answer and respond to telephone inquiries professionally and promptly.
• Schedule appointments and gather patient and insurance information.
• Enter patient demographics into EMR and verify insurance details.
• Verify insurance information and ensure files are complete.
• Prepare insurance claims and ensure charges are billed correctly.
• Collect charges, co-pays, and payments in EMR and reconcile balances.
• Maintain a clean workspace and use resources efficiently.
• Perform other duties as assigned by manager.

Skills

Communication skills

Organizational skills

Confidentiality

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

• Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
• Answers and responds to telephone inquiries in a professional and timely manner
• Schedules appointments
• Gathers patients and insurance information
• Verifies and enters patient demographics into EMR ensuring all fields are complete
• Verifies vision and medical insurance information and enters EMR
• Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients visit
• Collects and documents all charges, co-pays, and payments into EMR
• Allocates balances to insurance as needed
• Always maintains a clean workspace
• Practices economy in the use of _me, equipment, and supplies
• Performs other duties as needed and as assigned by manager

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.