Patient Care Coordinator

STAR Physical Therapy; Mount Juliet (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

STAR Physical Therapy in Mount Juliet, TN is seeking a Patient Care Coordinator to be the voice and face of the clinic, delivering exceptional customer service, handling administrative tasks, and assisting with patient care.

The role requires 1+ years in a medical office receptionist position, proficiency with Microsoft Office, familiarity with EMR software (Raintree a plus), and understanding of insurance verification and authorization.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization
• Excellent Communication skills both verbal & written.

Responsibilities

• Facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care.
• Serves as the first point of contact for patients and customers, the voice and face of STAR.
• Maintains a pleasant and efficient daily clinic flow through effective communication with staff, physicians, patients, and insurance companies.
• Maintains an orderly condition of treatment, reception, and storage areas.

Tools

EMR software

Raintree knowledge

Job description

Company Description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

We Are Committed To

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization
• Excellent Communication skills both verbal & written.

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Benefits Package includes:

• Bonus Rewards Program
• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Gym Membership Discounts
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog