Patient Care Coordinator

US Physical Therapy; Cookeville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

401(k) matching

Disability Insurance

Wellness Program

Employee Assistance Program

Voluntary Benefits

Job summary

STAR Physical Therapy is seeking a Patient Care Coordinator in Cookeville, TN to be the voice and face of the clinic. You will handle patient check-ins, scheduling, and coordinate with physicians and insurers to ensure seamless care.

Ideal candidates have 1+ year medical office receptionist experience, proficiency in Microsoft Office, and familiarity with EMR systems like Raintree; insurance verification knowledge is a plus. This on-site role supports a patient-centered team environment.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization

Responsibilities

• Serve as the first point of contact for patients and customers, delivering excellent service.
• Maintain smooth daily clinic operations and effective communication with staff, physicians, patients and insurers.
• Ensure orderly condition of treatment, reception, and storage areas.

Skills

Customer service

Effective communication

Microsoft Office

EMR software familiarity

Raintree knowledge

Education

High School Diploma or equivalent

Tools

Raintree EMR

Medical Insurance Verification Tools

Job description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We are committed to:

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission:

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

1. Education -- High School Diploma or equivalent.

2. Experience -- 1+ years medical office receptionist experience required.

3. Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.

4. Understanding of Medical Insurance Verification & Authorization

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Bonus Rewards Program

• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog)

Work Life Balance

• Community engagement through volunteering, mission trips, and philanthropy
• Team events including Fun Runs, Book clubs and Team Trivia Night
• Partnerships with local high school athletic teams

Investment from a company that wants you to succeed and thrive!