Patient Care Coordinator

STAR Physical Therapy; Cookeville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Bonus Rewards Program

Medical, Dental, Vision and Basic Life

AD&D Insurance

Flexible Spending Accounts

Health Savings Accounts

Generous Paid Time Off

6 paid holidays

401(k) matching

Supplemental Life, Short- & Long-Term

Health & Wellness Program

Gym Membership Discounts

Employee Assistance Program

Voluntary Benefits (Critical Illness,

Job summary

STAR Physical Therapy in Cookeville, TN is seeking a Patient Care Coordinator to manage front-desk tasks, schedule appointments, and support patient care. You will be the first contact for patients and ensure smooth clinic operations with excellent service.

The role requires strong communication, organization, and familiarity with medical insurance processes. A welcoming, team‑oriented environment is offered with opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office receptionist experience required.
• Proficient with Microsoft Office and EMR software; Raintree a plus.
• Understanding of medical insurance verification and authorization.

Responsibilities

• Greet patients and serve as the face of the clinic.
• Coordinate appointment scheduling and front-desk operations.
• Assist with patient care tasks and maintain treatment areas.
• Verify insurance and obtain necessary authorizations.

Skills

Communication skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR Software

Raintree

Job description

Company Description

Company Description:

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We Are Committed To

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing “Great Mechanics Of The Human Body” through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

• Education — High School Diploma or equivalent.
• Experience — 1 years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization
• Excellent Communication skills both verbal & written.

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Benefits Package includes:

• Bonus Rewards Program
• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Gym Membership Discounts
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog

Work Life Balance

• Flexible Scheduling
• Community engagement through volunteering, mission trips, and philanthropy
• Team events including Fun Runs, Book clubs and Team Trivia Night
• Partnerships with local high school athletic teams

Investment from a company that wants you to succeed and thrive!