Patient Care Coordinator

Star-Physical-Therapy; Cookeville (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Basic Life

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

6 paid holidays

401(k) matching

Disability Insurance

Health & Wellness Program

Employee Assistance Program

Voluntary Benefits

Job summary

STAR Physical Therapy is seeking a Patient Care Coordinator to be the voice and face of our clinics. You will deliver excellent customer service, handle administrative tasks, and assist with patient care as the first point of contact for patients and payers.

In this role, you will maintain smooth daily operations, communicate effectively with staff, physicians, patients, and insurance companies, and ensure an orderly treatment and reception area.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1+ year medical office receptionist experience.
• Proficiency with Microsoft Office and familiarity with EMR software (Raintree a plus).
• Understanding of Medical Insurance Verification & Authorization.

Responsibilities

• Act as the first point of contact for patients and customers, serving as the voice and face of STAR!
• Provide excellent customer service and assist with administrative tasks and patient care.
• Maintain an orderly clinic reception and treatment area and communicate effectively with staff, physicians and insurance companies.

Skills

Customer service

Effective communication

Clinic coordination

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR software (Raintree a plus)

Job description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We are committed to:

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission:

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

1. Education -- High School Diploma or equivalent.

2. Experience -- 1+ years medical office receptionist experience required.

3. Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.

4. Understanding of Medical Insurance Verification & Authorization

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Bonus Rewards Program

• Medical, Dental, Vision and Basic Life/AD&D Insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Generous Paid Time Off
• 6 paid holidays
• 401(k) matching
• Supplemental Life, Short- & Long-Term Disability Insurance
• Health & Wellness Program
• Employee Assistance Program
• Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog)

Work Life Balance

• Community engagement through volunteering, mission trips, and philanthropy
• Team events including Fun Runs, Book clubs and Team Trivia Night
• Partnerships with local high school athletic teams

Investment from a company that wants you to succeed and thrive!