Patient Care Coordinator

Optimum Therapies; Menomonie (WI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid holidays

Paid time off

401K with employer match

Voluntary insurance options

Family-friendly culture

Job summary

Optimum Therapies in Menomonie, WI is seeking a full-time Patient Care Coordinator to join our clinic team. You will be the first point of contact for patients and play a key role in creating a welcoming, organized experience from the moment they walk through the door or call our clinic.

You will manage scheduling, verify insurance, collect co-pays, maintain patient records, and support daily clinic operations in collaboration with therapists and staff.

Qualifications

• Friendly, patient-focused mindset with excellent communication skills.
• Comfortable using computers and multiple software systems.
• Ability to multitask, stay organized, and adapt in a fast-paced environment.
• A team player who is willing to jump in and help where needed.
• Honest, dependable, and trustworthy.
• Previous experience in healthcare, administrative, customer service, or reception role preferred.
• Familiarity with health insurance verification and prior authorization processes is a plus.

Responsibilities

• Greet and communicate with patients to provide a positive experience.
• Schedule patient appointments and manage daily clinic flow.
• Answer incoming calls from patients and physician offices.
• Collect insurance co-pays and patient payments for services.
• Enter and maintain accurate patient information in systems.
• Verify insurance eligibility, benefits, and prior authorizations before visits.
• Support daily clinic operations and room readiness.

Skills

Excellent communication

Team player

Organized

multitask

Adaptable

Healthcare admin experience

Health insurance familiarity

Tools

Multiple software systems

Job description

Patient Care Coordinator
Optimum Therapies – Menomonie, WI

Optimum Therapies is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across Wisconsin and North Dakota and a team of more than 90 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff. We are currently seeking a full-time Patient Care Coordinator to join our Menomonie clinic team. As a Patient Care Coordinator, you are the first point of contact for our patients and play a key role in creating a welcoming, organized, and positive experience from the moment they walk through our doors or call our clinic.

What You'll Do

• Greeting and communicating with patients to provide a positive, supportive experience
• Scheduling patient appointments and managing daily clinic flow
• Answering incoming phone calls from patients and physician offices
• Collecting insurance co-pays and private payments for services
• Entering and maintaining accurate patient information in our systems
• Verifying insurance eligibility, benefits, and prior authorization requirements prior to patient visits
• Assisting with patient flow by preparing treatment areas, coordinating room availability, and supporting daily clinic operations
• Collaborating closely with therapists and support staff to ensure excellent patient care
• Representing Optimum Therapies in the community through occasional outreach events, health fairs, and marketing initiatives

Schedule & Work Environment

• Approximately 32 hours per week
• Monday through Friday
• Clinic hours range from 7:00 a.m. to 6:00 p.m.
• No evenings, weekends, or holidays
• Team-focused environment that values flexibility, support, and work-life balance

What We're Looking For

• A friendly, patient-focused mindset with excellent communication skills
• Comfortable using computers and multiple software systems
• Ability to multitask, stay organized, and adapt in a fast-paced environment
• A team player who is willing to jump in and help where needed
• Honest, dependable, and trustworthy
• Previous experience in a healthcare, administrative, customer service, or reception role is preferred. Familiarity with health insurance verification and prior authorization processes is a plus.
• Someone who is looking to grow with our team and contribute to a positive, patient-focused clinic culture.

Compensation & Benefits

• Starting wage of $18.00-$19.00 per hour based on experience
• Medical and dental insurance options
• Employer-paid life and long-term disability insurance
• Paid holidays and paid time off
• 401K with employer match
• Voluntary insurance options
• Family-friendly, community-focused culture