Patient Care Coordinator

Jobless; Eau Claire (WI); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical and dental insurance options

Employer-paid life insurance

Long-term disability insurance

Paid holidays and PTO

401K with employer match

Voluntary insurance options

Job summary

Optimum Therapies – Eau Claire, WI is seeking a full-time Patient Care Coordinator to join our Eau Claire clinic team. You will be the first point of contact, ensuring a welcoming and organized experience from arrival to visit completion.

The role involves scheduling, insurance verification, patient communications, and supporting daily clinic operations with therapists and staff. A positive, proactive mindset and reliability are essential.

Qualifications

• Healthcare or administrative experience preferred.
• Strong communication and people skills.
• Comfortable using computers and multiple software systems.
• Able to multitask, stay organized, and adapt in a fast-paced environment.

Responsibilities

• Greet and communicate with patients to provide a positive experience.
• Schedule patient appointments and manage daily clinic flow.
• Answer incoming phone calls from patients and physician offices.
• Collect co-pays and private payments for services.
• Enter and maintain accurate patient information in systems.
• Verify insurance eligibility, benefits, and prior authorizations.
• Prepare treatment areas and coordinate room availability for daily clinic operations.
• Collaborate with therapists and staff to ensure excellent patient care.
• Represent Optimum Therapies in the community through outreach events and health fairs.

Job description

Patient Care Coordinator

Optimum Therapies – Eau Claire, WI

Optimum Therapies is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across Wisconsin and North Dakota and a team of more than 90 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff. We are currently seeking a full-time Patient Care Coordinator to join our Eau Claire clinic team. As a Patient Care Coordinator, you are the first point of contact for our patients and play a key role in creating a welcoming, organized, and positive experience from the moment they walk through our doors or call our clinic.

What You'll Do

A typical day may include:

• Greeting and communicating with patients to provide a positive, supportive experience
• Scheduling patient appointments and managing daily clinic flow
• Answering incoming phone calls from patients and physician offices
• Collecting insurance co-pays and private payments for services
• Entering and maintaining accurate patient information in our systems
• Verifying insurance eligibility, benefits, and prior authorization requirements prior to patient visits
• Assisting with patient flow by preparing treatment areas, coordinating room availability, and supporting daily clinic operations
• Collaborating closely with therapists and support staff to ensure excellent patient care
• Representing Optimum Therapies in the community through occasional outreach events, health fairs, and marketing initiatives

Schedule & Work Environment

• Approximately 40 hours per week
• Monday through Friday
• Clinic hours range from 7:00 a.m. to 6:00 p.m.
• No evenings, weekends, or holidays
• Team-focused environment that values flexibility, support, and work-life balance

What We're Looking For

We're looking for someone who brings professionalism, positivity, and strong people skills to our team:

• A friendly, patient-focused mindset with excellent communication skills
• Comfortable using computers and multiple software systems
• Ability to multitask, stay organized, and adapt in a fast-paced environment
• A team player who is willing to jump in and help where needed
• Honest, dependable, and trustworthy
• Previous experience in a healthcare, administrative, customer service, or reception role is preferred. Familiarity with health insurance verification and prior authorization processes is a plus.
• Someone who is looking to grow with our team and contribute to a positive, patient-focused clinic culture.

Compensation & Benefits

• Starting wage of $18.00-$19.00 per hour based on experience
• Medical and dental insurance options
• Employer-paid life and long-term disability insurance
• Paid holidays and paid time off
• 401K with employer match
• Voluntary insurance options
• Family-friendly, community-focused culture