Patient Care Coordinator

Optimum Therapies; Eau Claire (WI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical and dental insurance options

Employer-paid life insurance

Long-term disability insurance

Paid holidays and paid time off

401K with employer match

Voluntary insurance options

Family-friendly culture

Job summary

Optimum Therapies is seeking a full-time Patient Care Coordinator for our Eau Claire clinic. You will greet patients, schedule appointments, handle phone calls, collect payments, and manage patient data while ensuring smooth daily operations. Work schedule is ~40 hours weekly, Monday–Friday, with clinic hours 7:00 a.m.–6:00 p.m.

No evenings, weekends, or holidays. Ideal candidates are patient-focused with strong communication, comfortable with EMR and multiple software systems, and capable of

Qualifications

• Friendly, patient-focused mindset with excellent communication skills.
• Comfortable using computers and multiple software systems.
• Ability to multitask, stay organized in a fast-paced clinic.
• Team player willing to help where needed.
• Healthcare admin or reception experience preferred; health insurance verification familiarity a plus.

Responsibilities

• Greet patients and provide a positive experience.
• Schedule appointments and manage daily clinic flow.
• Answer phone calls from patients and physician offices.
• Collect insurance co-pays and private payments.
• Enter and maintain patient information in systems.
• Verify insurance eligibility and prior authorizations.
• Prepare treatment areas and coordinate room availability.
• Collaborate with therapists and staff to ensure care.
• Represent Optimum Therapies at outreach events when needed.

Skills

Patient focus

Communication skills

Computer literacy

Multitasking

Team player

Reliability

Insurance verification

Job description

Patient Care Coordinator, Optimum Therapies – Eau Claire, WI

Optimum Therapies is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across Wisconsin and North Dakota and a team of more than 90 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff. We are currently seeking a full-time Patient Care Coordinator to join our Eau Claire clinic team. As a Patient Care Coordinator, you are the first point of contact for our patients and play a key role in creating a welcoming, organized, and positive experience from the moment they walk through our doors or call our clinic.

What You'll Do

• Greeting and communicating with patients to provide a positive, supportive experience
• Scheduling patient appointments and managing daily clinic flow
• Answering incoming phone calls from patients and physician offices
• Collecting insurance co-pays and private payments for services
• Entering and maintaining accurate patient information in our systems
• Verifying insurance eligibility, benefits, and prior authorization requirements prior to patient visits
• Assisting with patient flow by preparing treatment areas, coordinating room availability, and supporting daily clinic operations
• Collaborating closely with therapists and support staff to ensure excellent patient care
• Representing Optimum Therapies in the community through occasional outreach events, health fairs, and marketing initiatives

Schedule & Work Environment

• Approximately 40 hours per week
• Monday through Friday
• Clinic hours range from 7:00 a.m. to 6:00 p.m.
• No evenings, weekends, or holidays
• Team-focused environment that values flexibility, support, and work-life balance

What We're Looking For

• A friendly, patient-focused mindset with excellent communication skills
• Comfortable using computers and multiple software systems
• Ability to multitask, stay organized, and adapt in a fast-paced environment
• A team player who is willing to jump in and help where needed
• Honest, dependable, and trustworthy
• Previous experience in a healthcare, administrative, customer service, or reception role is preferred. Familiarity with health insurance verification and prior authorization processes is a plus.
• Someone who is looking to grow with our team and contribute to a positive, patient-focused clinic culture.

Compensation & Benefits

• Starting wage of $18.00-$19.00 per hour based on experience
• Medical and dental insurance options
• Employer-paid life and long-term disability insurance
• Paid holidays and paid time off
• 401K with employer match
• Voluntary insurance options
• Family-friendly, community-focused culture