Associate Patient Care Coordinator

Optum; Town of Oconomowoc (WI); On-site; USD 22,248 - 39,674; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, vision insurance

401(k) Savings Plan

Education reimbursement

Job summary

Optum is seeking a dedicated office professional in Oconomowoc to join their team. The role involves greeting patients, handling confidential information, and managing scheduling tasks in a healthcare environment. A high school diploma and 1+ years of experience in customer service and scheduling are required.

The position offers a comprehensive benefits package, including hourly pay ranging from $16.15 to $28.80 based on full-time employment. If you are passionate about healthcare and providing quality service, apply today!

Qualifications

• 1+ years of customer service experience in an office setting.
• 1+ years of scheduling experience.
• Beginner level of proficiency with Microsoft Office products.

Responsibilities

• Greets visitors and patients in person.
• Handles confidential information appropriately.
• Demonstrates technical knowledge in departmental procedures.
• Enters and updates patient information.
• Balances the cash box daily.

Skills

Customer service skills

Communication skills

Ability to work in fast paced environments

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Overview

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Schedule

Schedule: Monday - Friday 8:00am - 4:30pm

Location

Location: 791 Summit Ave, Oconomowoc, WI 53066; 725 American Ave, Waukesha, WI 53188

Primary Responsibilities

• Greets visitors and patients in person
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Meets or exceeds audit accuracy standards. Works with worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Performs complex patient scheduling
• May perform other duties upon request

Compensation & Benefits

• Pay information: hourly pay ranges from $16.15 to $28.80 per hour based on full-time employment
• Paid Time Off starting with the first pay period plus 8 paid holidays
• Medical, dental, vision, life and AD&D insurance along with disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts and Employee Assistance Program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)

Required Qualifications

• High School Diploma / GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• 1+ years of scheduling experience
• Beginner level of proficiency with Microsoft Office products
• Ability to work the following biweekly schedule within the overnight 11:00pm - 7:00am
• Week 1: Tuesday, Wednesday, Thursday, Friday & Saturday
• Week 2: Sunday, Tuesday, Wednesday & Thursday
• Ability to travel between 791 Summit Ave, Oconomowoc, WI 53066 & 725 American Ave, Waukesha, WI 53188 (1-2 times per week)
• Must be 18 years of age or older

Preferred Qualifications

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Scheduling experience
• Knowledge of medical terminology

Soft Skills

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work in fast paced environments

PLEASE NOTE The sign-on bonus is only available to external candidates. Internal candidates are not eligible to receive a sign on bonus.

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to salary, benefits include a comprehensive benefits package, incentive and recognition programs, stock purchase and 401k contribution. The hourly pay range for this role is $16.15 to $28.80 based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. UnitedHealth Group is a drug-free workplace; candidates are required to pass a drug test before beginning employment.

#RPO, #RED