Patient Services Coordinator

PT Solutions Physical Therapy; Mequon (WI); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Competitive incentives

Professional development

Career progression

PTO and sick leave or EIB

Endurance race fee reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Service Coordinator to serve as the vital link between patients, providers, and insurers, ensuring a seamless care journey. You will verify insurance, secure authorizations, coordinate referrals, and help optimize schedules to keep the practice running smoothly.

We offer ongoing training, mentorship, and clear paths for advancement in a nationwide physical therapy network.

Qualifications

• High School or GED diploma required.
• 1–2 years of customer service experience (healthcare preferred).

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow appropriate processes for Insurance Verification and/or benefits management.
• Obtain authorization and/or prior authorization.
• Over the counter collections and reconciliation of all charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Skills

Customer service

Education

High School diploma or GED

Job description

Job Overview & Responsibilities

Why Join PT Solutions?At PT Solutions Physical Therapy, we are more than just a private practice—we are a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you will be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you will take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you will play a central part in helping patients access the care they need—quickly and confidently.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you are passionate about helping others and ready to grow in a supportive, forward‑thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

Clinic Address:13111 N. Port Washington Rd.Mequon,Wisconsin53097

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance‑based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Qualifications & Pay Range

Your Responsibilities as a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule

• Full Time

Compensation

Pay Range: $18-21/hr(Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview

A Mission That Moves Us

At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we are committed to your professional growth and empowering you to shape the future of rehabilitation therapy.

Join us and transform care. Let’s go further together.

We are an equal opportunity employer and welcome all qualified candidates to apply.