Patient Care Coordinator

PT Plus LLC; Elm Grove (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Job summary

PT Plus LLC in Wisconsin is seeking a dedicated Medical Receptionist / Patient Care Coordinator toWelcome patients, manage scheduling, verify insurance, and support the clinical team. You will handle check-in/out, payments, and EMR documentation, ensuring a smooth patient journey.

The role emphasizes empathetic communication, strong organization, and teamwork to uphold our patient-centered service philosophy in a community-focused practice.

Qualifications

• Patient care or customer service experience preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills in person and over the phone.
• Comfort with technology; able to learn EMR and billing systems.

Responsibilities

• Welcome patients warmly and support them through their care journey.
• Manage check-in/check-out and payment processes with professionalism.
• Verify insurance benefits and educate patients about coverage and fees.
• Complete insurance authorization processes as needed.
• Respond to central phones, messages, and faxes with timely follow-up.
• Maintain clean, organized clinic environment and assist scheduling.

Skills

Communication

Organization

Empathy / Compassion

Teamwork

Tech literacy

Tools

EMR systems

Job description

Objective

The Patient Care Coordinator improves the patient experience at PT Plus clinics by making care accessible, welcoming, and seamless. As the first point of contact, you’ll help consumers become patients, ensure proper case setup, and provide the support that allows our clinical team to focus on what they do best — Touching Lives.

About PT Plus

At PT Plus, we’re more than a therapy clinic — we’re a community dedicated to Touching Lives. Guided by our values of Local (committed to our communities), Service (for each other and our patients), and Excellence (striving to be better tomorrow than we are today), we believe that every interaction is an opportunity to make a difference. Our Patient Care Coordinators bring that mission to life with every smile, phone call, and act of service.

Essential Duties & Responsibilities

Medical Receptionist

• Welcome patients warmly, respond to questions, and support them through their care journey.
• Share knowledge of PT Plus services and programs, helping patients understand their options.
• Manage check-in, check-out, and payment processes with professionalism and accuracy.
• Ensure all patient paperwork is completed, scanned into the EMR the same day, and securely handled.
• Maintain a clean, organized, and professional clinic environment.
• Support clinic operations by monitoring inventory and restocking supplies.
• Help maintain strong appointment schedules through efficient scheduling practices.

Patient Care Coordination

• Manage central phones, messages, and faxes with timely follow-up (within 24 hours/1 business day).
• Reach out promptly to new referrals to welcome them to PT Plus and start their care journey.
• Review EMR task lists daily to ensure accurate and timely patient case management.
• Verify insurance benefits and educate patients clearly about their coverage and fees.
• Complete insurance authorization processes as needed, ensuring uninterrupted care.
• Communicate proactively with patients and clinical staff about insurance updates, benefit limits, and potential barriers to care.

Additional

• Support clinic operations as needed with flexibility and a team-first attitude.

What We’re Looking For

• A personable, compassionate individual with a passion for patient care and helping others.
• Previous healthcare, customer service, or administrative experience preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both in person and over the phone.
• Comfort with technology and ability to learn EMR and billing systems.
• Team-oriented mindset with a commitment to service and excellence.

Why Join PT Plus?

• Be part of a mission-driven practice that makes a difference in southeastern Wisconsin communities.
• Work in a supportive environment where service, teamwork, and growth are valued.
• Gain experience in healthcare operations and patient support.
• Competitive pay and benefits package.
• The chance to touch lives every day — from the first call to the last appointment.