Patient Care Coordinator

Ottobock SE & Co. KGaA; Gainesville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Company holidays

Floating holidays

100% company-paid short & long-term disability

Job summary

A medical device company in Gainesville, GA is seeking a Patient Care Coordinator to ensure smooth scheduling and operations. Your key responsibilities include providing administrative support, scheduling appointments, and maintaining compliance with regulations. Ideal candidates should have strong communication skills and relevant office management experience. The role offers several benefits including paid time off and insurance options.

Qualifications

• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.

Responsibilities

• Provide administrative support at the front desk by answering telephones and routing calls.
• Assist with scheduling or modifying patient appointments.
• Communicate courteously and professionally with patients.
• Ensure customers receive the best service possible.

Skills

Strong communication and interpersonal skills

Excellent organizational, analytical, and time management skills

Proficient in MS Office and databases

Education

High school diploma or equivalent

Job description

For many years, ProCare has provided the highest quality care to our patients and we continue to do so by ways of improving our level of service. We are pleased to announce that we have joined the Ottobock Patient Care division and have rebranded asProCare Ottobock.care.We are proud to take the next steps in joining this excellent network of orthotics and prosthetics clinics.

We have an exciting opportunity for a Patient Care Coordinator in Gainesville, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greeting and directing visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability