Patient Care Coordinator

Ottobock SE & Co. KGaA; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Health savings accounts

Flexible spending account options

Company-paid life insurance

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

Job summary

A healthcare provider specializing in prosthetics is seeking a Patient Care Coordinator in Austin, TX. The role involves administrative support, scheduling, and ensuring a positive patient experience. Candidates should have strong communication and organizational skills, and prior experience in a healthcare environment is preferred. This position offers various benefits, including health savings accounts and paid time off.

Qualifications

• High school diploma or equivalent required.
• Proficiency in MS Office and databases is essential.
• Office management experience, preferably in a healthcare setting.

Responsibilities

• Provide administrative support at the front desk.
• Assist with scheduling and modifying patient appointments.
• Communicate courteously with patients and obtain necessary medical documentation.

Skills

Strong communication skills

Organizational skills

Interpersonal skills

Proficiency in MS Office

Time management skills

Education

High school diploma or equivalent

Tools

Medical Record system

Job description

At Ottobock.care, we combine world-class innovation with compassionate, personalized care. As part of a global leader in prosthetics and orthotics, our local clinic is proud to serve the greater Austin metropolitan area with tailored mobility solutions that help our patients move freely and live fully. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently seeking a Patient Care Coordinator in Austin, TX to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greeting and directing visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability