Patient Care Coordinator

Ottobock SE & Co. KGaA; Festus (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid time off

Company holidays

Floating holidays

DailyPay by ADP

401k match up to 3.5%

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

100% company-paid short & long-term disability

Job summary

A leading medical technology company in Festus, MO is seeking a Patient Care Coordinator. This role involves providing administrative support, managing patient appointments, and performing insurance verifications. The ideal candidate will have experience in a medical environment, excellent communication skills, and proficiency in MS Office. Join us to help redefine patient care.

Qualifications

• Two years of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.

Responsibilities

• Provide administrative support of the front desk at various locations.
• Effectively schedule and/or modify patient appointments.
• Ensure customers receive the best service possible.
• Communicate courteously and professionally with patients.
• Perform insurance verifications and obtain prior authorizations.
• Create patient account profile in the Medical Record system.

Skills

Proficient in MS Office and databases

Outstanding communication skills

Critical thinking and problem-solving

Organizational and time management skills

Education

High school diploma or equivalent

Job description

P&O Care has served patients in Illinois and Missouri for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently seeking a Patient Care Coordinator at our Festus, MO patient care clinic who will also p erform insurance verifications and prior authorizations for prosthetic (or orthotic) devices . Coverage at our Des Peres clinic may occasionally be required, with rare coverage needs at our Fairview clinic. Our Patient Care Coordinators play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform insurance verfications and obtain prior authorizations.
• Create patient account profile in the Medical Record system.
• Maintain a clean office work environment.
• Accept payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Demonstrated ability in critical thinking and problem-solving.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Two years of office administrative experience, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Paid time off
• Company holidays
• Floating holidays
• DailyPay by ADP
• 401k match up to 3.5%
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• 100% company-paid short & long-term disability