Patient Care Coordinator

Beacon Clinic Inc; Coeur d'Alene (ID); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

8 paid holidays

Health Insurance (medical, dental, and

Vision

401(k) Plan

Annual Professional Development Fund

Employee Assistance Program

Short-term, Long-term & Life Insurance

Job summary

Beacon Clinic Inc. is seeking a Patient Care Coordinator to help patients overcome barriers to accessing care and ensure timely treatment across specialties. You will identify needs, coordinate resources, and follow through to support a positive patient experience.

The role focuses on coordinating transportation, lodging, and financial assistance, while guiding patients through available programs and maintaining confidential documentation. Prior experience in healthcare navigation is preferred.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 3+ years in healthcare, patient navigation, care coordination, social services, or related fields.
• Knowledge of insurance policies, medical terminology, and healthcare regulations.
• Strong organizational, communication, and problem-solving skills with ability to manage multiple requests and deadlines.

Responsibilities

• Identify barriers to care related to transportation, lodging, financial hardship, medication access, and other nonclinical support.
• Coordinate resources and assistance with patients, caregivers, providers, and community organizations to promote timely access to care.
• Guide patients through available assistance programs, communicating eligibility and next steps to resolve barriers to care.
• Coordinate transportation, lodging, and other resources to reduce travel-related barriers to care.

Skills

Compassionate care

Attention to detail

Written communication

Medical terminology

Healthcare regulations

Multi-tasking

Patient navigation

Education

High school diploma or GED

Associate degree in healthcare administration or related field preferred

Job description

Why Join Us?

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused health and wellness clinic that is committed to providing the highest quality of medical care and supportive services. When founded, we specialized in the treatment of cancer and blood conditions. Today, we provide medical oncology and hematology, radiation oncology, rheumatology, and urology services to our phenomenal patients. Learn more about us at our website.

Job Description:

Beacon has an excellent opportunity available within our clinic as an Patient Care Coordinator. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!

The Multi-Specialty Care Coordinator helps patients overcome practical, financial, and social barriers that may delay or prevent access to care. Through resource identification, assistance coordination, and consistent follow-up, this position supports timely treatment, continuity of care, and a positive patient experience across specialties.

Duties/Responsibilities:

• Patient Access and Care Coordination

  • Identify barriers to care and assess patient needs related to transportation, lodging, financial hardship, medication access, and other nonclinical support services.

  • Coordinate appropriate resources and assistance by collaborating with patients, caregivers, providers, clinical staff, and community organizations to promote timely access to care and continuity of treatment.

  • Guide patients through available assistance programs, communicate eligibility requirements and next steps, and follow through to help resolve barriers to care.

• Transportation, Lodging, and Community Resources

  • Coordinate transportation, mileage assistance, lodging, and other resources to reduce travel-related barriers to care.

  • Establish and maintain relationships with community organizations, transportation providers, lodging programs, charitable foundations, and other assistance resources.

  • Identify and coordinate applications for grants, emergency financial assistance, and community programs while maintaining current information on eligibility requirements, application procedures, funding availability, and deadlines.

• Medication Assistance and Financial Support

  • Identify patients eligible for manufacturer-sponsored free medication programs, patient assistance programs, and charitable medication resources.

  • Coordinate applications, documentation, approvals, renewals, and follow-up with pharmaceutical manufacturers, specialty pharmacies, and internal clinical and authorization teams.

  • Collaborate with clinical and financial counseling staff to resolve medication access barriers, identify alternative assistance, and maintain accurate records while protecting patient confidentiality.

Required Skills/Abilities:

• Compassionate and caring bedsidemanners.

• Excellent attention to detail and ability to balance competing priorities.

• Strong written and verbal communication.

• Knowledge of medical terminology, insurance policies, and healthcare regulations.

• Associate or bachelor’s degree, or at least 3 years of equivalent experience

• Experience in healthcare, patient navigation, care coordination, social services, financial assistance, or community resource coordination preferred.

• Experience with grant applications, charitable programs, medication assistance, or transportation and lodging resources desirable.

• Strong organizational, communication, problem-solving, and follow-through skills, with the ability to manage multiple requests, deadlines, and applications.

• Ability to work compassionately with patients and caregivers, collaborate across departments, maintain accurate documentation, and protect confidential information.

Education:

• High school diploma or equivalent; associate degree in healthcare administration or related field preferred.

Benefits:

• Paid Time Off program
• 8 paid, closed-clinic holidays
• Health Insurance, including medical, dental, and vision
• 401(k) Plan
• Annual Professional Development Fund
• Employee Assistance Program
• Short-term, Long-term, and Life Insurance

Pay: Starting at $22/hour DOE.

Beacon Company Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.

Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.

Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.