Patient Care Coordinator

Limitless Physical Therapy Specialists; City of Rochester (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Complimentary PT

Opportunities for advancement

Job summary

Limitless Physical Therapy Specialists in Rochester, NY seeks a Patient Care Coordinator to enhance the patient experience. This full-time role requires strong organizational and communication skills, with 1-2 years of customer service or healthcare experience. Responsibilities include managing schedules, verifying insurance, and assisting with patient communications. The company values a supportive team environment and offers benefits including health insurance, 401(k) matching, and opportunities for advancement.

Qualifications

• 1–2 years of experience in customer service, healthcare, or administrative work.
• Ability to stay organized, focused, and positive in a fast-paced environment.
• High level of attention to detail.

Responsibilities

• Be the welcoming voice and face of Limitless.
• Keep schedules running smoothly and efficiently across the clinic.
• Verify insurance, manage authorizations, and ensure accuracy in patient charts.

Skills

Customer service experience

Strong communication skills

Organizational skills

Education

Associate’s degree or higher

Tools

Microsoft Office

Google Workspace

Job description

You’re someone people remember—in the best way.

You bring energy into a room. You stay calm when things move fast. You care about getting the details right because you know they matter to real people.

You don’t just “do tasks”—you create experiences.
You don’t just stay organized—you bring clarity to chaos.

And most importantly… you love helping people.

Your Role

As a Patient Care Coordinator, you are the heartbeat of the patient experience.

You are the first impression—and often the lasting one.

You’ll blend warmth with efficiency, connection with precision, and play a key role in making sure every patient feels confident, cared for, and supported from start to finish.

What You’ll Do

• Be the welcoming voice and face of Limitless—on the phone, online, and in person
• Keep schedules running smoothly and efficiently across the clinic
• Verify insurance, manage authorizations, and ensure accuracy in patient charts
• Support billing processes and internal systems
• Create a seamless, positive experience for every patient interaction
• Assist with patient communication, engagement, and internal coordination
• Show up as an active, collaborative member of the team

What You Bring

• 1–2 years of experience in customer service, healthcare, or administrative work
• Associate’s degree or higher (or equivalent experience)
• Confidence with Microsoft Office and Google Workspace
• Strong communication skills—both written and verbal
• The ability to stay organized, focused, and positive in a fast‑paced environment
• A high level of attention to detail

Bonus Points if You Have

• Experience in a medical or healthcare setting
• Familiarity with insurance, billing, or authorizations

What We Value

• Thriving People – Lead with sustainability, boundaries, and full‑bucket energy
• Better Together – Create belonging, safety, and authentic connection
• Earn It – Take ownership and overdeliver with intention
• Reaching – Stay growth‑mindful, curious, and future‑oriented
• Impact – Create ripple effects and touch lives

What You’ll Get

• A full-time role with consistent hours
• A supportive, team‑first environment
• Training, mentorship, and clear growth opportunities
• A culture that values you as a person—not just your role

Benefits include

• Health insurance
• 401(k) with matching
• Paid time off
• Complimentary PT
• Opportunities for advancement

Why This Role Matters

You’re not just answering phones or scheduling appointments.

You’re helping people feel seen.
You’re creating clarity in moments that can feel overwhelming.
You’re part of a team that’s changing lives—every single day.

If you’re looking for a role where your work truly matters…We saved you a seat.