Patient Care Coordinator

Ally Psychiatry; Nashville (TN); On-site; USD 22,000 - 32,000; Full time

Job summary

Ally Psychiatry in Nashville is seeking a Patient Care Coordinator to be the first point of contact for patients. You will schedule appointments, update information, verify insurance, collect payments, and answer inquiries to ensure a smooth patient journey.

You will support providers and clinic staff, maintain accurate records under HIPAA, and help with prior authorizations and referrals. A friendly, organized, and empathetic approach is essential to deliver exceptional patient experiences.

Qualifications

• Customer service experience in any industry.
• Excellent organizational and multitasking skills.
• Preferred 12+ months of medical office experience.
• Experience with EMR systems and medical terminology.
• Completion of a medical assistance program.

Responsibilities

• Greet patients and assist with check-in/check-out.
• Schedule, confirm, and reschedule appointments.
• Verify insurance coverage and explain patient financial responsibilities.
• Collect co-pays, deductibles, and outstanding balances.
• Answer incoming calls and assist with patient inquiries.
• Obtain vitals and lab specimens as required.
• Assist with prior authorizations, referrals, and prescription requests.
• Maintain and update patient records per HIPAA guidelines.
• Collaborate with providers, managers, and billing teams.
• Process paperwork and medical documentation.
• Educate patients about clinic policies.

Skills

Customer service

Organizational skills

Communication

Empathy

Teamwork

Education

High School Diploma or Equivalent

Tools

EMR Systems

Job description

Description

Job Summary

We are looking for a Patient Care Coordinator (PCC) to join our team! This role is perfect for someone who enjoys helping people. As a PCC, you will be in a pivotal role in our patient journey as you will be the first point of contact for helping patients in their journey to get better by helping them schedule appointments, update information, and answer any questions they may have. Your goal is to provide the best patient experience and satisfaction, by ensuring seamless interaction and connection between your assigned providers and their patients.

Roles & Responsibilities

Patient Support & Scheduling

• Greet patients warmly and assist with check-in and check-out.
• Schedule, confirm, and reschedule appointments as needed.
• Verify insurance coverage and explain patient financial responsibilities.
• Collect co-pays, deductibles, and outstanding balances.
• Answer incoming calls and assist with patient inquiries.
• Obtaining vitals and lab specimens as required.
• Assist with prior authorizations, referrals, and prescription requests.

Administrative Duties

• Maintain and update patient records while following HIPAA and organizational guidelines.
• Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic.
• Process paperwork, including letters, forms, and medical documentation.

Additional Responsibilities

• Ensure all patient information is accurate and up to date.
• Maintain a clean and organized work area.
• Educate patients about clinic policies.
• Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, provider, and clinic.
• Responsible for other duties as assigned by leadership.
• Attendance is an essential function of this job.

Requirements

• Qualification and Education Required High School Diploma or Equivalent.
• Customer service experience (any industry), Excellent organizational skills, and ability to treat people in a non-judgmental manner exuding kindness and friendliness.
• Preferred 12+ months of medical office experience.
• Experience with EMR systems, medical terminology, and health care procedures.
• Completion of a medical assistance program from an accredited institution.
• Personal attributes Dependable, professional, empathetic, and genuinely wanting to help people in a caring way.
• Physical & Environmental Requirements Mobility: Must be able to sit for extended periods (50% of the time) and move around the clinic to access files, equipment, and assist patients. Dexterity & Strength: Requires frequent computer use, handling paperwork, and occasional stooping or kneeling. Must be able to lift up to 25 lbs. Communication & Vision: Must communicate clearly in person, by phone, and electronically. Requires close visual attention to details. Work Environment: Indoor medical setting with exposure to biological fluids and bloodborne pathogens.