Patient Care Liaison (Plantation, FL)

My Psychiatrist, LLC; Plantation (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

401(k) with employer match

Paid Time Off

Paid Holidays

Structured onboarding and ongoing dev

Job summary

My Psychiatrist, LLC is seeking a Patient Care Liaison in Plantation, FL. You will support psychiatrists, therapists, and clinical teams across in-person and telehealth services, creating a welcoming patient experience and ensuring smooth scheduling and care coordination.

You’ll handle patient check-ins, verify demographics and insurance, and communicate with patients and providers using HIPAA-compliant channels. Growth opportunities exist within a physician-led behavioral health organization.

Qualifications

• Two or more years in healthcare, patient coordination, medical front desk operations, or a comparable patient-facing healthcare environment.
• Experience using Electronic Health Records and appointment scheduling systems.
• Strong communication, organizational, and multitasking skills.
• Professional telephone etiquette and exceptional customer service.
• Comfortable using HIPAA-compliant texting platforms, digital communication tools, and Microsoft Office.

Responsibilities

• Welcome patients with warmth and confidence, creating a calm, organized front office environment.
• Coordinate appointments based on provider treatment plans and maintain accurate schedules.
• Verify patient demographics, insurance information, consent forms, and registrations.
• Communicate proactively with patients and providers using HIPAA-compliant channels.
• Support provider workflow by reducing administrative barriers and ensuring readiness for visits.
• Maintain accurate documentation within the EHR and record scheduling activity.

Skills

Bilingual English/Spanish

Healthcare coordination

Communication skills

HIPAA compliant communication

Microsoft Office

Phone etiquette

EHR experience

Appointment scheduling

Attention to detail

Ownership & accountability

Education

Two+ years in healthcare or related field

Tools

Electronic Health Records

Scheduling systems

Job description

Exceptional Patient Care Begins Long Before the Appointment.

Every patient deserves to feel welcomed before they ever meet their provider.

Our Plantation office was built around one simple belief: exceptional mental healthcare begins with an exceptional patient experience.

As a Patient Care Liaison, you’ll become one of the professionals responsible for creating that experience—helping patients feel informed, supported, and confident while supporting providers through thoughtful coordination and operational excellence.

If you value structure, ownership, and meaningful human connection, you’ll thrive here.

The Why Behind the Role

Mental healthcare depends on trust.

Trust is created through communication, organization, and consistency.

As a Patient Care Liaison in Plantation, you’ll help ensure every patient experiences a seamless journey while supporting providers with the structure they need to deliver exceptional care.

The Role

Located in Plantation, you’ll support Psychiatrists, Psychiatric Nurse Practitioners, therapists, TMS providers, and clinical operations teams caring for patients across both in-person and telehealth services.

You’ll operate at the intersection of:

• Patient Experience
• Practice Operations
• Scheduling Excellence
• Provider Support
• Care Coordination
• Operational Excellence

Your work ensures patients experience confidence, clarity, and continuity throughout their care.

What You’ll Own

Patient Experience & Front Office Excellence

• Welcome patients with professionalism, warmth, and confidence
• Create a calm, organized, and welcoming office environment
• Manage patient check-in and check-out with accuracy and efficiency
• Verify patient demographics, insurance information, consent forms, and registration details
• Ensure every patient begins their visit feeling informed and supported

Scheduling & Continuity of Care

• Coordinate appointments based on provider treatment plans
• Maintain accurate provider schedules while minimizing scheduling conflicts
• Complete Pre-Visit Planning (PVP) and appointment confirmations within established timelines
• Verify appointment readiness, insurance eligibility, and patient preparedness before each visit
• Perform proactive outreach to reschedule cancelled and missed appointments to support continuity of care

Communication & Workflow Coordination

• Serve as a trusted liaison between patients, providers, clinical teams, and operational staff
• Guide patients through next steps with professionalism and clarity
• Communicate proactively using HIPAA-compliant phone, text, and digital communication platforms
• Escalate patient concerns appropriately while ensuring timely follow-through
• Support provider workflow by maintaining accurate schedules and reducing administrative barriers

Documentation & Operational Excellence

• Maintain accurate documentation within Electronic Health Records
• Document scheduling activity, patient interactions, communication attempts, and appointment updates in real timeSupport front-end revenue cycle integrity through accurate patient registration and payment collection
• Maintain HIPAA compliance and confidentiality throughout every patient interaction
• Contribute to workflow improvements that strengthen both patient experience and operational efficiency

Requirements

We’re looking for professionals who naturally combine organization with emotional intelligence.

Required

• Bilingual in English and Spanish
• Two or more years of experience in healthcare, patient coordination, medical front desk operations, behavioral health support, or a comparable patient-facing healthcare environment
• Experience using Electronic Health Records and appointment scheduling systems
• Strong communication, organizational, and multitasking skills
• Professional telephone etiquette and exceptional customer service
• Comfortable using HIPAA-compliant texting platforms, digital communication tools, and Microsoft Office
• Ability to manage competing priorities while maintaining professionalism, accuracy, and attention to detail
• Strong ownership, accountability, and operational follow-through

Preferred

• Behavioral health or psychiatry experience
• Experience with Tebra, Curogram, and RingCentral
• Experience supporting outpatient physician practices
• Knowledge of insurance verification, patient registration, and payment collection workflows

Beyond experience, we’re looking for people who:

• Take ownership without waiting to be asked.
• Welcome feedback because excellence is built through continuous improvement.
• Stay calm and solution-focused during busy clinical days.
• Solve problems proactively.
• Communicate with empathy and professionalism.
• Value consistency, accountability, and teamwork.
• Take genuine pride in doing exceptional work.

What Success Looks Like

Success isn’t measured by simply completing administrative tasks.

It’s measured by how confidently patients move through their care journey and how effectively providers can focus on delivering exceptional care.

Our strongest Patient Care Liaisons consistently demonstrate:

• Exceptional patient communication
• Organized provider schedules
• Accurate Pre-Visit Planning and appointment confirmations
• Proactive cancellation and no-show recapture
• Outstanding documentation accuracy
• Reliable payment collection and registration accuracy
• Calm professionalism during busy clinic operations
• Strong collaboration across providers and operational teams
• Outstanding patient satisfaction

Patients feel welcomed.

Providers stay focused.

The entire system works better because of your work.

What You’ll Find Here

Purpose-Driven Work

Every interaction you have helps someone access, continue, and benefit from mental healthcare.

Your work directly supports patient confidence, continuity of care, provider efficiency, and clinical outcomes.

Physician-Led Excellence

Work alongside Psychiatrists, Psychiatric Nurse Practitioners, therapists, TMS providers, and operational leaders committed to raising the standard of behavioral healthcare.

Systems Built for Success

Exceptional professionals deserve exceptional systems.

You’ll benefit from structured onboarding, standardized workflows, modern technology, clear performance expectations, and leaders committed to continuous improvement.

Growth

As My Psychiatrist continues expanding throughout Florida, opportunities continue expanding with it.

Whether your path leads into Practice Operations, Patient Experience Leadership, Clinical Operations, or Office Management, you’ll be supported by a team that believes in developing exceptional people.

Benefits

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid Time Off
• Paid Holidays
• Structured onboarding and ongoing development
• A collaborative physician-led environment focused on quality, accountability, and continuous improvement

Why This Role Matters

Patients rarely remember every administrative detail.

They remember whether they felt welcomed.

Whether communication was clear.

Whether someone followed through.

Whether their care felt organized.

Those moments build trust.

As a Patient Care Liaison, you’re one of the professionals responsible for creating that trust.

Your organization, communication, and attention to detail allow providers to focus on patient care while helping every patient feel informed, supported, and confident throughout their journey.

That’s more than coordinating appointments.

It’s an essential part of delivering exceptional behavioral healthcare.

Why My Psychiatrist

My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.

Our integrated behavioral health platform brings together:

• Psychiatry
• Talk Therapy
• Psychological Testing
• TMS & Neuromodulation
• SPRAVATO®
• Patient Operations
• Clinical Research

Everything we build is designed around one belief:

Exceptional patient care happens when operational excellence and human connection work together.

Our systems support clinicians.

Our processes support patients.

Our culture supports exceptional professionals who take pride in meaningful work.

We’re building mental healthcare that’s scalable, intentional, and built to last.

If you’re looking for a career where your work is respected, your contributions matter, and your growth is supported, you’ll find it here.