Patient Care Coordinator- Evernorth- Oakdale, PA

Cigna Corporation; Pennsylvania; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

On-site training in Oakdale, PA (12 w)

Job summary

Cigna Health and Life Insurance Company in Oakdale, PA is seeking a Patient Care Coordinator (Customer Service Associate Analyst) to help patients access specialty medications. You will partner with pharmacists, patients, caregivers, and providers to support safe, timely, and compassionate care.

Hours are Monday to Friday, 8am-5:30pm with training onsite for 12 weeks, then remote. You will coordinate medication deliveries, explain therapy in patient-friendly language, and maintain accurate

Qualifications

• High school diploma or GED required.
• 1+ years of experience in customer service, healthcare support, or related field.
• Strong verbal and written communication with empathy and clarity.
• Ability to explain information in patient-friendly language.
• Active listening and ability to navigate sensitive conversations.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate timely medication deliveries by managing inbound and outbound calls with patients, caregivers and healthcare teams.
• Build trust with patients through clear, compassionate communication about therapy, steps and expectations.
• Use active listening and questions to identify patient needs and improve adherence.
• Translate complex clinical information into simple language for patients and caregivers.
• Support accurate prescription processing by updating orders with pharmacists.
• Strengthen patient care through proactive follow-up and education.
• Maintain complete patient records and document interactions clearly.
• Deliver a high-quality service experience reflecting professionalism and empathy.
• Act as a connector between pharmacy operations, clinical teams and providers.
• Contribute to a high-performing team by meeting productivity and quality benchmarks.
• Look for opportunities to improve communication and patient experience.

Skills

Customer service

Healthcare support

Verbal communication

Written communication

Active listening

Multitasking

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Pharmacy systems

Job description

Patient Care Coordinator- Evernorth- Oakdale, PA# The Cigna Group Careers## Patient Care Coordinator- Evernorth- Oakdale, PAApply: Hybrid: Oakdale, PA: Full time: Posted Yesterday: End Date: November 13, 2026 (7 days left to apply): 26013643Join CarePathRx as a Patient Care Coordinator (Customer Service Associate Analyst) and play a meaningful role in helping patients access life-changing specialty medications. In this role, you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care. We are looking for someone who is energized by helping others, communicates with empathy and clarity, and is motivated to grow their healthcare knowledge while delivering an exceptional patient experience. **Hours/Schedule: Monday-Friday, Rotating schedule, 8am-5:30pm****Training onsite in our Oakdale, PA office (12 weeks), then remote** **What you’ll do to make a difference:*** Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams* Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations* Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy* Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers* Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists* Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy* Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care* Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction* Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination* Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks* Continuously look for opportunities to improve communication approaches and enhance the patient experience **What you need to be successful:*** High school diploma or GED* Minimum 1+ years of experience in customer service, healthcare support, or a related field* Strong verbal and written communication skills with the ability to engage patients with empathy and clarity* Demonstrated ability to explain information in a patient-friendly way* Active listening skills and ability to navigate sensitive conversations* Ability to manage multiple priorities in a fast-paced environment* Basic proficiency with Microsoft Office tools* Strong attention to detail and commitment to accurate documentation **Preferred Qualifications:*** Pharmacy Technician Certification (CPhT)* Experience in specialty pharmacy or healthcare coordination* Familiarity with medication ordering and patient assessments* Experience with EMR or pharmacy systems* Experience supporting patients with complex or chronic conditions If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.**About The Cigna Group**Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.*Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.**If you need a reasonable accommodation to complete the online application process, please email* ***[e-mail]*** *for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.**The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.**Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.*